Proven experience as a key technical resource leading the development of solutions in client environments. Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best practices Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creato

Program Support Specialist Job Locations US MD Rockville Job ID 2024 3097 Category Administrative/Clerical Type Full Time Job Description We have an opportunity for a Program Support Specialist to join our talented program management team in Rockville, MD. The successful candidate will work with customers across multiple workstreams to support the Program Management needs

Proven experience as a key technical resource leading the development of solutions in client environments. Provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best practices Experience with implementation of Service Now, working with all core ITSM processes, as well as Discovery, Orchestration, App Creato

Support continuing tech nical assessment to identify issues and make recommendations on improving overall product stability Supports sustainment of existing functionality and new, complex efforts like adding new module s and workflows or resolving complex technical issues Designs enhancements and features with organizational needs in mind to (including policies and proced

Lead and support managing large networking of stakeholders across the JDDE and other impacted, agencies, and organizations (e.g., General Services Administration and commercial transportation partners) Develops relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives

Support the successful consolidation of multiple software platforms supporting service delivery across a large enterprise Assess the impact of change within organizations that incorporates organizational culture, performance and readiness/desire for change Use Prosci ADKAR and/or other certified OCM models, tools and frameworks to support improved organizational design an

Configuration and development using the ServiceNow ITSM/CSM suite of tools. Understanding how to populate and maintain the CMDB using ServiceNow best practices Prepare and present client facing and internal deliverables that are technology related Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices Overall

Configuration and development using the ServiceNow ITSM/CSM suite of tools. Understanding how to populate and maintain the CMDB using ServiceNow best practices Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders Ability to create and maintain API and data integration process

Proven experience as a key technical resource leading the development of solutions in client environments Experience with implementation of Service Now, working with all core ITSM processes Responsible for working with Process Owners to define requirements and create well written user stories that meet the criteria required to deliver a successful product Analyze and docu

Support continuing tech nical assessment to identify issues and make recommendations on improving overall product stability Supports sustainment of existing functionality and new, complex efforts like adding new module s and workflows or resolving complex technical issues Designs enhancements and features with organizational needs in mind to (including policies and proced

Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best practices Preparing and presenting client facing and internal deliverables that are technology related Translating business requirements into detailed technical designs that represent actionable development tasks Collaborating with

Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high quality client delivery. Ensures that projects adhere to Quality Management System, including tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on tr

Providing technical leadership and mentoring, performing peer code reviews, and ensuring the ServiceNow team follows software development best practices Preparing and presenting client facing and internal deliverables that are technology related Translating business requirements into detailed technical designs that represent actionable development tasks Collaborating with

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct

Provide second level support for technical issues, including hardware, software, and network problems, ensuring timely resolution and minimal downtime. Collaborate with Tier 1 support and other IT teams to escalate and address complex issues efficiently. Maintain accurate documentation of incidents, solutions, and service requests in the helpdesk ticketing system. Conduct