UDR is now hiring a Union Concierge to join our team at 10 Hanover Square (#493 homes) located in the Financial District of Lower Manhattan, New York.
Pay range is $21.58-$28.77/hour and will be determined per Union member status and Union guidelines.
GENERAL SUMMARY OF DUTIES: Maintain company customer service standards within the community. Completes various administrative functions associated with residents' needs, leasing, and resident activities by providing high quality resident customer service. Responsible for implementing programs to address resident satisfaction with services provided by the Company. The concierge will have a gracious approach to all activities, greet visitors and residents, handle calls and assist with resident issues.
SUPERVISION RECEIVED: Reports directly to the Community Direct, Senior Community Director, or Lead Service Managerspan>
SUPERVISION EXERCISED: N/A
ESSENTIAL FUNCTIONS:
PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.
Ability to effectively present information to prospective or current residents. Demonstrated knowledge of demographics surrounding assigned community. Must be self-motivated and positive team member with effective communication and client relations skills.
Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. Ability to exercise initiative and problem-solving skills. Ability to establish priorities and coordinate work activities. Possesses professional, friendly telephone and greeting skills. Demonstrated experience in providing customer service.
Proven professional verbal and written communications skills with an outgoing personality. Ability to create, compose, and edit written materials. Ability to work in conjunction with residents, prospective residents, vendors, contractors, Company managers, and associates. Polished interpersonal skills.
Knowledge of computer systems and applications. Demonstrated proficiency in the use of the internet and internet searches. Must have experience with computer skills including the spreadsheet, word processing programs, internet, and e-mail at a highly proficient level.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Shifts will vary.
EDUCATION AND EXPERIENCE: