• Monitor the service inbox for inquiries, providing timely assistance to internal and external customers.
• Review service records to identify customers in need of re-calibration service and perform quote follow-up.
• Generate quotations and order confirmations for new and existing service accounts.
• Collaborate with team members and other departments to resolve customer issues.
• Answer calls and assist with service dates, pricing, and order placement.
• Prioritize and process requests from Field Service Technicians (FST) for tools, standards, and parts.
• Coordinate jobs with subcontractors and ensure all contractor requirements are communicated.
• Run open service orders report weekly and update due dates in ERP.
• Perform other job-related duties as assigned.

• Minimum five years of experience in Customer Service, Inside Sales Support, or Technical Support.
• Minimum five years of experience in CRM software (Salesforce or similar).
• Proficiency in Microsoft Office programs such as Outlook, Word, and Excel.
• Experience with ERP systems, SAP or Syteline preferred.
• Bilingual proficiency is a plus.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.