Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Gas mileage will be reimbursed. This role may float to the following branch locations:
New Bern Country Club: 4301 Country Club Rd, Trent Woods, NC, USGlenburnie: 3490 Martin Luther King Jr Blvd, New Bern, NC, USNew Bern Main: 305 Broad Street, New Bern, NC, USMorehead City: 3412 Bridges Street, Morehead City, NC, USAtlantic Beach: 101 Atlantic Beach Causeway, Atlantic Beach, NC, USBeaufort: 1505 Live Oak St, Beaufort, NC, USOriental: 409 Broad St, Oriental, NC, USNewport: 7045 Highway 70 East, Newport, NC, USCarolina Colours: 2060 Waterscape Way, New Bern, NC, USBayboro: 310 Main Street, Bayboro, NC, USHavelock: 132 East Main Street, Havelock, NC, US
The essential functions of the job include, but are not necessarily limited to, the following:
Engaging customers in conversation to understand their banking needs and preferences
Processing transactions accurately and efficiently
Providing assistance with account servicing needs
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
This position will provide coverage to multiple branches.
High School Diploma or GED and 6 months customer service experience
Preferred Area of Experience: Sales or banking
License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed
Skill(s): Financial literacy, Knowledge of retail banking products and services