SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage.The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

Sales Support Specialist
Hybrid from Reston, VA

Position Summary:

As our Sales Support Specialist, you will manage pre/post sales activities in connection with customer contracts. You have a responsibility to function as the gatekeeper of all information and workflows surrounding the customer relationship and contractual data. Using our internal Customer Relationship Management (CRM) tools, you will manage, create, and coordinate all sales-related activities and information between sales regions and internal departments, (finance, legal, sales, engineering, program managers, business development, asset management etc.) and help to close deals ensuring timely sales process flow. Your ability to communicate and collaborate well with all layers of management and create effective cross-departmental relationships will be key to success in this role.

Primary Job Responsibilities:

• Manages SES SD's Sales/Business Development workflow processes in CRM tools (D365 and SF)
• Understands and operates CRM tools pertaining to the processing of all contractual and non-contractual service requests (CSRs)
• Assists sales/business development roles/personnel ensuring CRM data is accurate
• Provides periodic (daily, weekly, monthly) CRM reports to assist tracking and managing pipeline
• Requests/ensures the inputs from Sales Director/Sales Engineer are obtained for all sales and renewal cycles
• Proactively manages inputs in CRM tools making sure sign offs are secured from each stakeholder ensuring minimum turnaround time
• Proactively ensures asset management is aware of what capabilities are required, and ensures bandwidth is reserved in a timely manner
• Assists Operations Excellence (OPEX) team on training documentation as needed
• Assists the transition of O3b Classic to mPOWER on current contracts
• Assists program managers with renewals and amendments as required
• Provides rate card information to pricing team and/or Sales/Business Development as required
• Submits troubleshooting tickets on behalf of internal departments (finance, legal, sales, engineering, program managers, business development, etc.)
• Provides training to internal departments and new hires as needed
• Assists in the workflow improvement for D365 and Salesforce
• Provides terminal identification and work breakdown structure (WBS) code information for operations team as needed

Required Qualifications

• Bachelor's Degree or at least 2-3 years' sales experience in the satellite, or telecommunications, industry
• CRM Tool knowledge and experience(D365 and Salesforce)
• Ablityto prioritize and handle multiple time-sensitive tasks in a demanding environment
• Eagernessto learn and understand SES SD's product offerings
• Knowledge and understandingof the satellite market landscape

SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.#LI-Hybrid #LI-DR1