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Senior Technical Program Manager
Redmond, WA
Job Description
OverviewMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services - all running on Microsoft's cloud infrastructure - CO+I builds and operates the foundation upon which Microsoft's mission to empower every person and organization comes to life. Are you passionate about cloud computing? Do you get excited about taking a hands-on approach to transforming Microsoft's most critical business through investigation, data analysis, and automation? If so, come and help us build the most reliable & efficient datacenter infrastructure on the planet. The CO+I Critical Environment Systems Intelligence (CESI) team is responsible for designing and delivering solutions to support global datacenter operations and to improve availability. CESI is helping to drive CO+I's transition to a customer centric, data driven, live service culture. As a Senior Technical Program Manager, you will be a key player in this transition. As a Senior Technical Program Manager on the CO+I Critical Environment Service Intelligence (CESI) team, you will be responsible for delivering a data driven solution to map out the mechanical and electrical area of impact (commonly referred to as Blast or Impact Radius) for critical environment (CE) and related IT resources in Microsoft Datacenters. You will partner with multiple CO+I teams to develop and deliver this solution. A successful candidate for this role will leverage their knowledge of mechanical and electrical systems and their passion for data to ensure we have a strong understanding of both the clear and unclear interactions between critical environment and IT infrastructure systems, enabling reliable, efficient, and effective data center operations. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 50%
ResponsibilitiesAs a Senior Technical Program Manager, you will: Deliver a data driven solution to map out the direct relationships and interactions between critical environment (CE) equipment and IT infrastructure, including how the power distribution, cooling, and environmental conditions directly impact IT availability from a CE perspective. In addition to the direct you will need to map out indirect or fuzzy relationships, such as the complex interactions between environmental factors and CE performance, variations in building designs, and diverging naming and infrastructure standards across the fleet.Partner with Software, Hardware, and Datacenter Engineering to design complex technical solutions across feature areas. You'll also give key stakeholders data-driven recommendations based on identified risks.Define success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects. You'll coordinate and ensure alignment across the business.Deliver on roadmap for multiple feature groups across divisions, track project schedules, drive development of staging and implementation plans, and lead governance programs.You will drive continuous improvements by validating use cases and writing test cases from scratch. You'll also provide experience needed for departments to collect performance metrics, lead customer support, and define and lead direct customer engagements.Embody our Culture and Values
ResponsibilitiesAs a Senior Technical Program Manager, you will: Deliver a data driven solution to map out the direct relationships and interactions between critical environment (CE) equipment and IT infrastructure, including how the power distribution, cooling, and environmental conditions directly impact IT availability from a CE perspective. In addition to the direct you will need to map out indirect or fuzzy relationships, such as the complex interactions between environmental factors and CE performance, variations in building designs, and diverging naming and infrastructure standards across the fleet.Partner with Software, Hardware, and Datacenter Engineering to design complex technical solutions across feature areas. You'll also give key stakeholders data-driven recommendations based on identified risks.Define success criteria and create relationships for implementing multiple feature areas for highly complex cross-functional projects. You'll coordinate and ensure alignment across the business.Deliver on roadmap for multiple feature groups across divisions, track project schedules, drive development of staging and implementation plans, and lead governance programs.You will drive continuous improvements by validating use cases and writing test cases from scratch. You'll also provide experience needed for departments to collect performance metrics, lead customer support, and define and lead direct customer engagements.Embody our Culture and Values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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