Essential Job Statements

• Serve as an employee relations subject matter expert. Independently investigates and manages employee relations matters of moderate to high complexity, ensuring consistency of best and leading practices, and identifying and articulating risk/reward strategies.

• In collaboration with HR Business Partners, consults with team members and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, VCUHS policies, and other matters.

• Provide people leader coaching and mentoring as a part of an investigation or employee relations review.

• Collaborates closely with the General Counsel's Office for legal advice, opinions, and counsel involving complex employee relations matters. Seeks advice and counsel for proactively training leadership on matters involving HR law.

• Collaborates with team members of all levels as well as HR Business Partners, HR operational services (Shared Services), HR Centers of Expertise (COE), and other business clients while obtaining facts surrounding reported concerns and making appropriate recommendations and determinations in alignment with organizational policies and practices, and applicable laws.

• Oversees, coordinates, and assists in resolving a wide variety of human resources-related issues, including interpretation of human resource policies, procedures and practices related to progressive discipline, performance management activities, accommodation requests, work restrictions, leaves of absence, fitness-for-duty, and employee assistance during crisis situations.

• Proactively identifies and analyzes risks associated with specific employee relations situations and provides collaborative recommendations.

• Collaborates with colleagues in other HR COEs to provide guidance and direction on interpretation of policy and escalated cases and serves as a lead in the absence of team leader.

• Tracks, interprets, and reports on trends in employee relations actions; proactively identifies issues and recommends appropriate solutions.

• Facilitates employee relations-related training and education for leaders and team members.

• Provides consultation and recommendations on strategic planning initiatives and may participate in manager training.

• Assists in the development and/or revision of organizational policies and procedures and serves as lead on employee relations-related special projects.

• Manages unemployment insurance including responding to unemployment claims and representing VCUHS in unemployment hearings.

• Researches new and changing laws and regulations to ensure organizational compliance.

• Mediates issues involving senior leadership, providing guidance and resolution for complex employee relations matters.

• Ensures responsibility and visible commitment to diversity, equity, and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

Bachelor's Degree in Human Resources, Business or related field or equivalent professional experience

*Combination of education and experience may be accepted in lieu of a degree.

Preferred Education:

Advanced level degree preferred

Licensure/Certification Required:N/A

Licensure/Certification Preferred:

Professional Human Resources (PHR) Certification or SHRM-Certified Professional preferred

Minimum Qualifications

Years and Type of Required Experience

• 5 years relevant Human Resources experience with professional-level expertise in employee relations, to include previous experience interpreting and applying policy related to Title VII, FLSA, ADA, FMLA and other applicable state and federal employment laws.

• Thorough knowledge of human resources and management practices.

• Advanced experience providing consultation to managers and employees on employee relations issues and performance management.

• Substantial experience facilitating disputes between team members, and in conducting complex workplace investigations.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with HRIS.

Other Knowledge, Skills and Abilities Required:

• Excellent communication skills

• Tact and professionalism in addressing sensitive and/or confidential matters

• Cultural Responsiveness

• Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Other Knowledge, Skills and Abilities Preferred:

• Experience facilitating ADA request process and Unemployment claims process

• Academic Healthcare experience preferred

Working Conditions

• Periods of high stress and fluctuating workloads may occur.

• General office environment.

• May have periods of constant interruptions.

• Prolonged periods of working alone.

Physical Requirements

Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Repetitive arm/hand movements, Finger Dexterity

Hazards: none

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.