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Hayes E. Willis Center is located in the southside area of Richmond and provides comprehensive care services. Our location has free parking onsite!
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.
The Patient Access Representative handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Previous experience with computers, Microsoft Office software and navigating the Internet Previous experience keyboarding with the ability to type 40 words per minute Experience PREFERRED: Work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry, appointment scheduling Previous work experience in a healthcare setting and knowledge of medical terminology Education/training REQUIRED: High school graduate or GED Education/training PREFERRED: Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program Independent action(s) required: Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities. Issues that involve violation of VCUHS policy or procedure that involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of the clinical coordinator or designee promptly as would be warranted by the immediacy of the issue. Performs daily activities with minimal supervision. Notifies supervisor of issues involving violation of VCUHS policies or procedures. Functions in a self-directed manner to accomplishments of routine activities Supervisory responsibilities (if applicable): N/A Additional position requirements: Depending on assignment, may be required to work off-shifts and/or weekend and holidays. Incumbents may be considered essential depending on departmental assignment. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Lifting 50-100 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive) Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change
- Briefly state the chief objective of this position and age group(s) to be served (if applicable)
* To handle all business functions in assigned area which may include reception, scheduling and registering patients for appointments and/or procedures
* Greets patients; secures the appropriate patient and insurance information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems; collects co-pay (if applicable); and informs patient of provider delays
* Provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect
- Licensure, Certification, or Registration Requirements for Hire (Note: Required credentials are limited to those required by law, regulation, or professional standard):
* N/A
- Licensure, Certification, or Registration Requirements for continued employment including CPR, etc. (Note: Required credentials are limited to those required by law, regulation, or professional standard):
* N/A
- Level and type of experience REQUIRED:
* Previous experience with personal computers, Microsoft Office software and navigating the Internet Previous experience keyboarding with the ability to type 40 words per minute
- Level and type of experience PREFERRED:
* One (1) year of patient appointment scheduling & registration; working with medical insurance (HMO, managed care, private carriers) using medical terminology; and/or coding (HCPCA, ICD-9/10, CPT)
- Education/training REQUIRED (Note: work experience may be considered in lieu of credentials not required by law with HR approval; Eight years for undergraduate degree; Twelve years for Graduate degree Work experience must be specific to role):
* High School Diploma or equivalent
- Education/training PREFERRED:
- Post high school education in healthcare or business related coursework Describe independent action(s) required:
* Performs daily activities with minimal supervision
* Functions in a self-directed manner to accomplishments of routine activities
* Notifies supervisor of issues involving violation of VCUHS policies or procedures as soon as possible
- Describe supervisory responsibilities (if applicable):
* N/A
- Additional position requirements such as shift rotations, weekends, environment, etc.:
* Depending on assignment, may be required to work off-shifts and/or weekend and holidays
* Incumbents may be considered essential depending on departmental assignment
- Age Specific groups served:
* As appropriate based on unit assignment
- Physical Requirements (includes use of assistance devices as appropriate):
* Physical - Lifting less than 20 lbs
* Activities Mental/Sensory Emotional
Some college Business
Some college Health Care
H-Insurance verification
H-Patient Registration
S-Assess policy/procedure violations
S-Customer Service Skills
S-Works independently
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
VCU Health System Authority (VCU Health) complies with applicable civil rights laws and does not discriminate on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, political affiliation, disabilities, marital status, veteran status, residence, financial status, or any other manner prohibited by law.