Assistant Operations Manager
Come join are fun and hardworking team!
Kailua Kona, HI 
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Posted 14 days ago
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Job Description


The Assistant Operations Manager will provide oversight and direction to ensure a safe, reliable operation. The Assistant Operations Manager is responsible for coordinating transportation, dispatch, sanitation, and equipment setup to deliver accurate, quality service to our customers. Through leadership and collaboration, the Manager will facilitate the achievement of operating performance targets and drive improvements to internal and external customer metrics. The Assistant Operations Manager will ensure training is effectively administered and comply with TSA and HACCP plans and regulations. The incumbent ensures safety awareness and prevention measures are followed within the facility on a continuous basis to prevent accidents.

Essential Responsibilities/Duties
  • Ensure all catering is transported with adherence to all SOPs, safety guidelines, and internal quality assurance programs.
  • Contacts customers regularly to maintain account relationships.
  • Identify and communicate operational risks and process improvement recommendations using daily process observations and ongoing analysis of performance data.
  • Coordinate transportation department to ensure drivers are trained in operations and safety.
  • Ensure safe practices are followed while loading and unloading aircraft.
  • Ensure drivers and coordinators follow customer requirements and aircraft requirements.
  • Manage equipment setup department to ensure accurate loading of carts.
  • Comply with third-party security inspection and verification procedures.
  • Ensure food safety and HACCP requirements are followed with meals in final hold and meals to be loaded on the customer aircraft.
  • Coordinate dish room operation to ensure equipment is clean, organized correctly, and available to the facility to meet production requirements.
  • Coordinate equipment setup to ensure accurate packing and product delivery to the customer.
  • Manage customer inventory in the facility and in and outside the warehouse.
  • Ensure all equipment and vehicles are properly maintained and in good working condition.
  • Manage departmental costs to ensure attainment of monthly financial budget.
  • Interface with customers to ensure satisfaction and follow up on issues.
  • Ensure HACCP and GMP procedures are followed, and employees are trained.
  • Ensure safety awareness and training are implemented in all related departments.

Knowledge, Skills & Abilities
  • Proficient with Microsoft Office suite.
  • Effective written and communication skills.
  • Competent to work independently within the area of expertise.
  • Ability to solve quality-related problems.
  • Ability to deal with a variety of compliance situations and implement continuous improvement.
  • Knows and follows all safety requirements; strives to maintain a safe work environment.
  • Effectively gives and receives feedback; willingly asks questions and seeks direction as needed.
  • Must be able to function within a team environment.
  • On call 24 hours/7 days a week to respond to crisis situations to provide guidance on delays, flight cancellations, and other irregularities.
 

Experience/Education
  • High School equivalent combination of education and experience
  • Valid Driver’s license and the ability to pass the airport and US Customs background check.
  • Working knowledge of  GMP, HACCP, USDA, and FDA compliance preferred.
Supervisory Responsibility
This position has supervisory responsibilities.

Work Environment
This job operates in an office environment, and this position will routinely use standard office equipment. The facility is widely refrigerated and requires work inside refrigerated processing areas.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods and reach with hands and arms. 

Position Type/Expected Hours of Work
This is a full-time, exempt position.  Days and hours of work may vary depending on the needs of the business. 
Must be willing to work any shift or days off as leadership assigns.

Travel
0%

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

 

 

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Contact Information
Please contact Sally Beers, HR Manager, at 808-93.6-2040 or email sbeers@flyingfood.com
Job Summary
Company
Flying Food Group
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
AM
Salary and Benefits
$70,000 to $80,000 /Annually
Comprehensive benefits package Paid Holidays & Vacation Medical, Vision and Dental Coverage Flexible Spending Accounts Life Insurance Disability Insurance Retirement Savings Employee Family Assistance Program (EAP) Support link (online care) Career growth and opportunities for promotions
Required Education
Bachelor's Degree
Required Experience
5+ years
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