Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

As a TelecommVOIPTechnician, you will join an existing team and work with CiscoCall Manager and NEC-centrichardware and peripherals at client locations. Provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting, and repair of voice andfax network and system components, peripherals, and software. Provide peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD. VoIP conversion, discovery, implementation, and testing.

What you'll do as the VOIP Technician:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Work with Telephony components and architecture
• Identify and terminate phone lines
• Install and test phone equipment
• Identify and troubleshoot voice andfax related issues
• Work with end users to provide excellent customer service/teamwork skill

Requirements:

• Familiarity with Cisco Call Manager or Cisco CCNA training
• Understating of Network components and architecture
• Familiarity with programming and operation of call accounting systems
• Understanding of troubleshooting voice issues, and escalate as necessary
• Understanding of VoIP and network concepts
• Valid Driver's License and ability to operate a vehicle
• Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)

Nice to Have:

• Experience working with sizeable customers >10,000 lines
• Experience with all telco interfaces: analog, digital, SIP, PRI
• Experience with voice recording systems
• Experience in the Data and Voice industry, especially in Cisco Call Manager and NEC support and implementations
• Troubleshooting voice issues, and escalate as necessary
• Cisco CCNA Collaboration
• Avaya
• Valid Driver's License and ability to operate a vehicle
• CUCM and Unity5 and 12.5
• Cisco VG gateways
• NEC SV9500 & SB50
• GNAV
• UM8700
• MA4000
• VPI VoicePoint
• Enghouse Interactive Call Center
• Valcom paging
• RightFax

Qualified candidates can expect an hourly range of $21.00 - $26.45.

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Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.