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At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
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Short Description
Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines
Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient's care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
Verify insurance coverage and demographic information
Collect and receipt patient payments
Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians' offices directly
Schedule patients for appointments with community services when appropriate
Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
Inform patients of billing policies and managed care referral and/or pre-authorization requirements
Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
Provides support and counseling to patients and families as appropriate
Communicates with referring providers as appropriate to address patient and physician needs
Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care
Serves as a resource for community resources
Track and report weekly on all scheduled services
Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope
Experience Required
Minimum 3 yrs experience in a high volume ambulatory medical practice, emergency department, or hospital admissions
Education Requirements
High school diploma required; some college preferred
Special Requirements
Excellent customer service, analytical and organizational skills. Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and pre authorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations. Ability to multi-task in fast-paced environment, and work any shift, as needed.
Cooper University Health Care complies with applicable Federal civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex.
Cooper University Health Care provides free aids and services to people with disabilities to communicate effectively with us, including qualified sign language interpreters, large print or audio communications, free language services, and written materials in different languages.