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This Operations Specialist I position is specific to Collateral Release. Duties include processing paid out loans and collateral release for real estate, titles, UCCs, possessory, etc. for all loan types, including commercial, retail, and HELOCs. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business
This will be a hybrid position that will require the individual work from the office 4 days a week and work from home 1 day a week. Candidates must live a commutable distance from the Raleigh, NC office. Hours of operations will be Monday-Friday 8am-5pm ET (hours may vary based on business needs)
Responsibilities
- Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
- Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
- Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
- Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Qualifications
High School Diploma or GED and 1 years of experience in Clerical or administrative
Additional preferred qualifications
- Loan experience required
- Experience with loan documentation preferred
- Experience with Microsoft Suite
- Banking Experience required including branch operations experience
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.