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Experience Ambassador - Transportation
Richmond, VA
Job Description
The Experience Ambassador will be the liaison with associates, clients, vendors and office amenities. This elevated and expanded role will focus on transportation and amenity services in addition to the Guest Services role.
Key responsibilities for the Transportation and Amenity Services include:
95 Express coverage: rider check-in and pre-boarding vehicle inspection
Charter bus assistance for travel between locations and/or offsite events
Monitor and respond to inquiries from various shared mailboxes (Transportation, Parking, and regional GSA boxes).
Database administration and process management for Parking Services
Support amenity services, where applicable (umbrella inventory, bike program, signage)
Administer Campus Tour program: respond to initial inquiry, customize the itinerary to meet customer goals and conduct the tour
Provide oversight and coverage for satellite locations as needed.
Assist with parking processes throughout the enterprise.
Additional job duties, as requested
Key responsibilities for the Guest Services program include:
Greet / host / provide support for guests, visitors and employees
Issue temporary badges
Building/Campus/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Resolve problems associated with all building services including: janitorial, mailrooms, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Organize and maintain lobby / front desk areas
Assist with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
Anticipate and respond to Client's needs and concerns via shared mailbox
Responsible for importing external guests into Visitor Management system for all campus events
Maintain the highest professional standards and attitude with all clients, tenants, vendors, customers, and property management teams by working in a cooperative and collaborative manner and by communicating in a clear, positive and effective way
Works collaboratively within the facility management and transportation team
Anticipate and respond to Client's needs and concerns
Identify potential risks and escalate to ensure no incident or disruption to the Client's operations
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Key responsibilities for the Transportation and Amenity Services include:
95 Express coverage: rider check-in and pre-boarding vehicle inspection
Charter bus assistance for travel between locations and/or offsite events
Monitor and respond to inquiries from various shared mailboxes (Transportation, Parking, and regional GSA boxes).
Database administration and process management for Parking Services
Support amenity services, where applicable (umbrella inventory, bike program, signage)
Administer Campus Tour program: respond to initial inquiry, customize the itinerary to meet customer goals and conduct the tour
Provide oversight and coverage for satellite locations as needed.
Assist with parking processes throughout the enterprise.
Additional job duties, as requested
Key responsibilities for the Guest Services program include:
Greet / host / provide support for guests, visitors and employees
Issue temporary badges
Building/Campus/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Resolve problems associated with all building services including: janitorial, mailrooms, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Organize and maintain lobby / front desk areas
Assist with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management
Anticipate and respond to Client's needs and concerns via shared mailbox
Responsible for importing external guests into Visitor Management system for all campus events
Maintain the highest professional standards and attitude with all clients, tenants, vendors, customers, and property management teams by working in a cooperative and collaborative manner and by communicating in a clear, positive and effective way
Works collaboratively within the facility management and transportation team
Anticipate and respond to Client's needs and concerns
Identify potential risks and escalate to ensure no incident or disruption to the Client's operations
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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