LEARNING AND DEVELOPMENT MANAGER

Position Type: Full-Time/Exempt

Compensation: $85,000.00 Annually

Schedule: Hybrid, Monday-Friday with 2 Days in Office

Location: San Francisco, CA

Priority Application Deadline: Sunday, April 28, 2024, at 11:59 pm

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across multiple sites in San Francisco and the greater Bay Area.

Program and Position Overview

The Learning and Development Manager is responsible for the ongoing implementation, management, and tracking of Hamilton Families' organization-wide employee training, professional development, and compliance program. The Learning and Development Manager will be responsible for the design, development, and implementation of the leadership development program along with the organization-wide marketing of professional development offerings. Additionally, this role serves in a leadership support capacity for all agency internal communications. This role will work closely with stakeholders to create a comprehensive, relevant, and effective performance feedback, training, onboarding, and professional development program with the goal of supporting HF employee development and organizational success.

Primary Duties and Responsibilities

• Design, develop, and manage comprehensive training, learning, and professional development programs for all staff to strengthen skills, increase engagement, improve program delivery, and energize staff and teams in their roles and responsibilities.
• Collaborate with subject matter experts to design and deliver training and onboarding sessions relevant to the work of Hamilton Families.
• Oversee all new employee orientation and on-boarding at all Hamilton Family locations from pre-start orientation scheduling and coordination with the supervisor for a successful first day onboarding through 120-days. This includes check ins with the employee and supervisor periodically during this time.
• Design, develop, and implement a leadership development program for all Hamilton Families Supervisors.
• Create and execute a communications plan to publicize and market the leadership program and to engage employees in the successful completion of the curriculum.
• Continue to standardize and enhance existing training, on-boarding, and professional development processes and materials.
• Ability to provide individual coaching and have a strong understanding of the difference between coaching and employee relations.
• Develop pre-training assessments and post-training assessments to measure increased learning.
• Manage all costs of logistics associated with the training program and leadership development program, including cost of vendors, food, and training sites.
• Conduct ongoing assessment of training and learning and development offerings. Report results and learnings to relevant stakeholders to consider changes to design and delivery of programming.
• Manage and oversee learning management system (LMS), to ensure the organization fully utilizes the functionality. Provide monthly and quarterly reports on completion percentages, training outcomes, and satisfaction rates with trainers and content.
• Manage and oversee the performance feedback program, surveys and related programs.
• Track and maintain compliance with contracts.
• Oversee, edit, and distribute the weekly Monday Briefing newsletter, including introductory message, employee information, and important updates for agency employees.
• Support the completion and implementation of an agency-wide internal communications policy, and rollout of guidelines to ensure consistent practices across the organization.
• Create, distribute, tabulate, and report results from surveys conducted at the monthly Supervisor and All-Staff Town Hall meetings.
• Keep up to date on latest organizational learning industry standards, best practices, tools, and processes. Research and analyze training options, delivery methods, and techniques. Act as an instructional design subject matter expert.
• Participate and support organization-wide process improvement and strategic initiatives.
• Participate in EDI and Workplace Culture committees.
• Must be able to train in-person at all San Francisco locations
• Other duties as assigned.

Qualifications, Skills and Abilities

• Bachelor's degree in HR or related field preferred
• Minimum of three to six years of experience implementing training programs with an understanding of instructional design and/or curriculum development.
• Experience successfully administering learning management systems (LMS) and performance feedback technology.
• Elevated ability to maintain sensitive and confidential information.
• Knowledge of local, state, and federal laws, rules and regulations governing fair employment practices.
• Exceptional organizational and time-management skills; ability to successfully manage multiple project deadlines.
• Demonstrated successful project management experience.
• Exceptional organizational and time-management skills; ability to successfully meet project deadlines.
• Excellent collaboration skills. Demonstrated ability to work successfully with people at all levels of the organization.
• Experience developing infrastructure to evaluate training efficacy. Knowledge of training program analytics and reporting.
• Experience developing program cost analyses.
• Self-directed; ability to take initiative and to work successfully as a project leader or team member.
• Excellent written and verbal English communication skills; strong ability to communicate successfully across all levels of the organization.
• Comfort learning new technologies.
• Highly proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, Outlook, etc.).
• Prefer proficiency with ADP (HRIS), Lessonly (LMS), and CultureAmp technology.
• Sensitivity to the needs of families experiencing homelessness; able and willing to work with diverse staff and program participants.
• Criminal background check and fingerprint imaging required post offer.
• TB (tuberculosis) clearance and documentation required post-offer.
• Essential job functions include using a telephone and working at a standard computer terminal; able to perform job duties with reasonable ergonomic accommodations; able to sit and stand for long intervals, reach, bend, lift and carry up to 20 pounds, and walk throughout the workday.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.

We look forward to your application!