Department: University Life

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: 29-32 working hours on average per week

Location: Fairfax, VA

Workplace Type: On Site Required

Salary: $21-$23 per hour; commensurate with experience

Criminal Background Check: Yes

About the Department:

Student Health Services (SHS) provides health care services at George Mason University. SHS provides primary care services and health promotion to eligible students at Mason, including, but not limited to, initial and follow up assessment, history taking, physical exam of patients, utilization of differential diagnosis, appropriate interventions, consultations and referrals as indicated, and basic emergency treatment and stabilization. SHS provides services to faculty, staff, and visitors on an as needed basis.

About the Position:

The Clinic Administrative Specialist will work as part of Student Health Services to support its mission and represent the team as the liaison by providing necessary customer support and assistance. This position is designed for 29-32 working hours on average per week.

Responsibilities:

• Supports the SHS mission by maintaining a presence and acting as the liaison between medical staff/visitors at the front desk;
• Provides direct customer support;
• Assists students in need of health care services; and
• Provides excellent and exemplary customer service to both internal staff and external customers.

Administrative Office Duties:

• Serves as a receptionist/gatekeeper to the Medical Clinic;
• Schedules patient appointments;
• Assists patients with registration process;
• Completes accurate data entry of patient information, as well as patient demographic information and immunizations;
• Answers incoming calls, take messages, and directs patients or visitors to appropriate resources or nurse;
• Manages patients walking into the clinic with or without an appointment;
• Promptly reports potential emergent patients or situation to the appropriate staff;
• Receives, sorts, and routes incoming mail;
• Manages incoming or outgoing faxes; and
• Provides excellent customer service by handling inquiries, providing information, politely, accurately, and in a timely manner.

Required Qualifications:

• Demonstrated organizational skills with ability to handle multiple tasks simultaneously;
• Demonstrated interpersonal and communication skills;
• Knowledge and understanding of front office procedures in a primary care clinic setting;
• Basic computer knowledge and skills, including Microsoft Office, Excel and Outlook;
• Basic understanding of medical terminology;
• Experience with Electronic Health Record, typically obtained in two years;
• Experience with patient check-in and patient check-out procedures, typically obtained in two years; and
• Ability to prioritize and facilitate cohesiveness and team work.

Preferred Qualifications:

• Basic CPR certification;
• Experience typically obtained in 2+ years of medical office or other patient ambulatory clinic setting; and
• Experience and knowledge of unique needs of a college student, typically obtained in 2+ years.

Instructions to Applicants:

For full consideration, applicants must apply for the Clinical Administrative Specialist at Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date: March 27, 2024

For Full Consideration, Apply by: April 10, 2024

Open Until Filled?: Yes