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Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
Join us for the Summer 2024 Season! Take a swing out of our book, and come enjoy the fresh mountain air. Assure exceptional, first class service for our guests by acquiring and implementing the skills and language programs as provided for by the Alterra Golf Education Program. The Raven Golf Course is one of the most unique golf courses in West Virginia, it is nestled within the Appalachian Mountains and provides beautiful scenery alongside a challenging course. No ifs, ands, or putts about it, you'll enjoy our beautiful course and be the life of the par-tee!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
POSITION SUMMARY
Assuring exceptional, first class service for our guests by acquiring and implementing the skills and language programs as provided for by the Alterra Golf Education Program.
ESSENTIAL DUTIES (list in order of importance)
This position is responsible for the following:
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High school diploma or G.E.D.
Experience: 2 year experience in similar customer service environment
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Specific Experience other than Golf:
LEADERSHIP
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
TRAVEL REQUIREMENTS
Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Mountain Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
Join us for the Summer 2024 Season! Take a swing out of our book, and come enjoy the fresh mountain air. Assure exceptional, first class service for our guests by acquiring and implementing the skills and language programs as provided for by the Alterra Golf Education Program. The Raven Golf Course is one of the most unique golf courses in West Virginia, it is nestled within the Appalachian Mountains and provides beautiful scenery alongside a challenging course. No ifs, ands, or putts about it, you'll enjoy our beautiful course and be the life of the par-tee!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
OUR VALUES
Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
POSITION SUMMARY
Assuring exceptional, first class service for our guests by acquiring and implementing the skills and language programs as provided for by the Alterra Golf Education Program.
ESSENTIAL DUTIES (list in order of importance)
This position is responsible for the following:
- Maintains raven standards
- Thoroughly washing golf cars after each use keeping practice facility clean from practice balls dispensing clean practice balls
- Parking carts accordingly
- Keeping work area neat, clean, and free from trash at all times, picking up branches and trash at the driving range as well as the golf course, including trash receptacles, filling divots with sand seed mix and dragging fairways throughout the course
- Ensures guest service
- Welcoming guests and informing of who they will come into contact with next cleaning clubs before and after round, then storing or loading clubs in car
- Be proactive in meeting and exceeding guest's expectations, responding decisively to resolve challenges. Accepting responsibility for personal decisions and actions
- Being available to work his/her required shifts as needed by the golf reservation requirements with exceptions granted only by supervisory personnel as deemed possible
- Ensures team play
- Participating in the spontaneous recognition of fellow team members
- Carrying out all of his/her responsibilities in accordance with the Alterra golf policies and procedures
- Strive to be the best
- Maintaining effective communication between all staff members in regards to course operations and human resource issues
- Communicating the core values and mission of lntrawest, which is vital to the achievement of company goals
- Suggesting possible improvements to existing procedures through the proper channels afforded by Alterra golf
- Effectively communicating all pertinent information among his/her team members and supervisory staff in regards to daily operations
- Maintains cleanliness of facility
- Picking up and dumping trash restocking and cleaning restrooms vacuuming clubhouse
- Contributes to team effort
- Accomplishing related results as needed
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High school diploma or G.E.D.
Experience: 2 year experience in similar customer service environment
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Specific Experience other than Golf:
LEADERSHIP
- Understands business complexities and assumes responsibility for driving change
- Leads employees or teams of employees to achieve goals
- Guides employees through periods of change, even during difficult times or in the face of hard business decisions
- Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
- Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
- Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
- Demonstrates true passion for the job, the resort, and the company overall
- Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing
- Responds to questions or requests in a timely manner
- Conducts regular one-on-one and departmental meetings to ensure a good flow of information
- Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
- All communication is down home and strives to improve upon a high level of guest service in a friendly manner
DELIVERY
- Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
- Meets or exceeds financial goals, budgets, forecasts
- Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
- Takes steps to provide epic experiences that are wild, memorable and unexpected
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
- Adjusts budgets and reforecasts as needed across the year based on changing business needs
- Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
- Inspires a unified team through understanding was is required for successful, cooperative and fun team success
TRAVEL REQUIREMENTS
Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Mountain Environment:
- The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
- The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
- Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
- Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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