These positions are grant-funded and are currently funded for 18 months from the new hire's start date or through December 24, 2025, whichever comes first. Funding is subject to change.
Are you looking for more than just a job and want to make difference? If so, then join the National Student Clearinghouse talent community and discover your impact today!
We are a nonprofit, nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Serving the education, workforce and learner communities has been at the heart of our mission for over 25 years. Our work - performed in a trusted, secure, and private environment - provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.
About the Role:The Specialist II, Postsecondary Data Partnership Account Management (aka Account Management Specialist II) for the National Student Clearinghouse's Postsecondary Data Partnership (PDP) engages and supports educational organizations in their use of the PDP's data analytics tools for measuring and improving student outcomes. Such organizations may include individual colleges & universities, state systems & governmental agencies, intermediary organizations & education associations, and others that use Clearinghouse PDP data.
You will be a point of contact for your assigned accounts and will bring and acquire expertise to resolve issues that may arise for PDP users--or to channel those users to others for solution. For your accounts, you will be the "PDP expert" who helps them to use and understand the tool and who knows where to go to get answers to questions that may arise (when you can't answer those questions directly). You will also be expected to listen to customer needs and bring that feedback to product development teams, product operations and product implementations. You are an advocate for your accounts and are committed to the student success that they pursue.
The role will be managed by the PDP Clients and Partners Manager.
Currently, this position is 100% telework, however, as our company starts to return to our new normal, a hybrid work pattern, this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.
How You Contribute:Customer Focus:
Optimizes Work Processes:
Communicates Effectively:
Collaborates:
Be Open and Authentic:
Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.
What You Bring to the Table:Additional Desired Requirements:
The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents. Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account, are options available for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible! We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays. Vacation time will accrue based on length of service, and new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year. On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time. Additionally, the Clearinghouse observes at least 11 paid holidays per year.
Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA) and to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications. Employees can further their education and professional development by using our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program, and leveraging the enterprise-wide LinkedIn Learning subscription. There are additional employee benefits, to find out more, please request a copy of our complete benefit package!
We reasonably believe that the salary range for this position is between $62,000 to $80,000 annually.
The requisition will be open for a minimum of three days, and applications will be accepted on an ongoing basis until the position if filled.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)