JOB DUTIES

• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.

• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

• Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

• Ability to perform job functions with minimal supervision.

• Ability to work cohesively with co-workers as part of a team.

• Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.

• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.

• Ability to understand and carry out instructions in verbal, written or diagram form.

• Ability to understand Guests' service needs.

• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

• Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.

• Ability to interact with people, particularly in resolving complaints and problems.

• Room arriving guests and assist departing guests professionally and with the utmost courtesy.

• Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval.

• Responsible for being completely familiar with all types of guest rooms and hotel facilities.

• Responsible for knowledge of groups and functions in the Hotel on a daily basis.

• Provide shuttle service as needed.

• Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.

• Ensure all equipment is in operating order and all supplies are up to par.

• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

• Assist guests with directions and use computer for maps.

• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

• Assist other departments with moving boxes and equipment.

• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

• Be a Team Player and encourage the teamwork attitude among staff.

• Attends department and inter-departmental meetings.

• Notify management of any pertinent information related to shift activities.

• Be knowledgeable in all hotel emergency procedures.

• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

• Ensures total guest satisfaction.

• Follow supervisor's instructions and performs other duties as directed or assigned.

The Hilton Washington Dulles is an equal employment/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to or call 703-834-1981 to let us know the nature of your request.