Job Description

Acts as a specialist in third party payments, analyzing, interpreting, and processing documentation from various sponsors and organizations including state, federal, and international agencies in order to effectively comply with specific guidelines of sponsors. Applies knowledge of programmatic and administrative requirements to appropriately apply memo credits to student account, establish contracts, bill sponsors, and post payments. Contacts sponsors to gather information to resolve sponsor conflicts and provide information needed to facilitate timely payment to the student account. Serves as a subject matter expert for third party payments within the office.

Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student
and other customer information.

Required Qualifications

- Experience working in a professional office providing excellent customer service to a diverse customer base.
- Experience using general office equipment and computer software such as Word, Excel and Outlook.
- Knowledge of accounts receivable practices.
- Strong analytical skills including the ability to analyze, interpret and explain complex financial transactions.
- Excellent listening, verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to work well under pressure with a high degree of accuracy.
- Ability to work cooperatively in a team environment.
- Ability to work without close supervision and handle diverse tasks and meet deadlines.

Preferred Qualifications

- Experience interpreting and explaining university policies and procedures.
- Experience utilizing Banner or similar relational database.
- Demonstrated knowledge or experience of accounting and collection practices for receivables.
- A.S. or B.S. in accounting, business administration or similar.

Pay Band

3

Appointment Type

Regular

Salary Information

Commensurate with experience with a salary range of $42,500-$45,000

Review Date

2/05/2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight , a , a college, , and . The university has a significant presence across Virginia, including the in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous and . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.