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PBX Operator, CVMC
Richlands, VA
Job Description
Clinch Valley Medical Center
Description
Operates the facility phone system to relay incoming, outgoing and interoffice calls. Responsible for efficiently answering, screening and routing incoming calls.
Essential Functions:
- Answer incoming calls in a timely and professional manner
- Assist the public in a professional manner
- Overhead page
- Responsible for overhead paging the codes and the procedure(s) to follow once code is called (notifying key individuals and documenting type of code on log sheet)
- Maintain communication with Engineering when alarm(s) triggers or equipment malfunctions
- Maintain communications with Security to promote a more secure facility
- Maintain on-call schedules for use; Physician & Hospital Department specific
- Maintain beeper list and beeps physician and/or personnel accordingly
- Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
- Attends department meetings, education sessions and hospital specific training programs
- Practices and adheres to the "Code of Conduct" philosophy and Mission and Value statement of the Hospital
- Supplies appropriate information to callers regarding patients within facility and HIPAA guidelines
- Performs other duties as assigned
Qualifications
Education: High school diploma or equivalent required.
Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Job Administration/Clerical
Primary Location Virginia-Richlands
Schedule Full-time
Work Schedule Day shift, 10+ hr/shift, weekends only
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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