Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Distributes and explains forms, documents, and educational handouts to patients or family members.

Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Promotes cooperative relationships among health care teams by communicating information, responding to requests, building rapport, participating in team problem-solving methods.

Contributes to the maintenance of a safe working environment and the employee's own personal safety.

Recognizes safety hazards and takes action to maintain a safe environment for patients, staff, visitors and community.

Participates in performance improvement projects and processes.

Functions as a preceptor or an educational resource in the initial and on-going orientation of new department personnel.

X Does not treat or care for patients.

Neonate (<30 days)

Infant (<1 year)

Early Childhood (1 year and <5 years)

Late Childhood (5 years and <13 years)

Adolescent (13 and <17 years)

Young Adult (17 to <30 years)

Middle Adult (30 years to <60 years)

Older Adult (>60 years)

Type of Protected Information Accessed:

X Demographic

Clinical

X Insurance

X Financial

Complete Medical Record

Bloodborne Pathogens Exposure

While performing this job, occupational exposure is present for all employees

Bending/Stooping rarely, occasionally, X frequently, constantly Climbing X rarely, occasionally, frequently, constantly

Keyboard Data Entry rarely, occasionally, frequently, X constantly Kneeling X rarely, occasionally, frequently, constantly

Lifting/Moving Patients X rarely, occasionally, frequently, constantly Reaching rarely, occasionally, X frequently, constantly

Repetitive Foot/Leg Movements rarely, occasionally, X frequently, constantly

Repetitive Hand/Arm Movements rarely, occasionally, frequently, X constantly Running X rarely, occasionally, frequently, constantly

Sitting rarely, occasionally, X frequently, constantly

Squatting rarely, X occasionally, frequently, constantly Standing rarely, X occasionally, frequently, constantly Walking rarely, X occasionally, frequently, constantly

Pushing / Pulling: 0-25 lbs. rarely, X occasionally, frequently, constantly

Pushing / Pulling: 26-75 lbs. X rarely, occasionally, frequently, constantly

Pushing/Pulling: over 75 lbs. X rarely, occasionally, frequently, constantly

Lifting/Carrying (non-patient) : 0-25 lbs. rarely, X occasionally, frequently, constantly

Lifting/Carrying (non-patient) : 26-75 lbs. X rarely, occasionally, frequently, constantly

Lifting/Carrying (non-patient) : over 75 lbs. X rarely, occasionally, frequently, constantly

Audible Speech rarely, occasionally, frequently, X constantly Hearing Acuity rarely, occasionally, frequently, X constantly

Smelling Acuity X rarely, occasionally, frequently, constantly

Taste Discrimination X rarely, occasionally, frequently, constantly

Vision: Depth Perception rarely, occasionally, frequently, X constantly

Vision: Distinguish Color x rarely, occasionally, frequently, constantly Vision: Seeing Far rarely, occasionally, frequently, X constantly

Vision: Seeing Near rarely, occasionally, frequently, X constantly

Biohazardous waste/ hazards X rarely, occasionally, frequently, constantly

Blood and/or bodily fluids rarely, X occasionally, frequently, constantly

Communicable diseases/pathogens rarely, X occasionally, frequently, constantly

Asbestos or lead X rarely, occasionally, frequently, constantly

Cytotoxic Chemicals X rarely, occasionally, frequently, constantly Dust X rarely, occasionally, frequently, constantly

Hazardous Chemicals X rarely, occasionally, frequently, constantly Gases/Vapors/Fumes X rarely, occasionally, frequently, constantly

Hazardous Medication X rarely, occasionally, frequently, constantly

Latex X rarely, occasionally, frequently, constantly

COVID-19 Risk Level

High

Puts patients first always.

Strives daily to give all customers, both internal and external, excellent care/service.

Performs job duties in a manner that supports WCFH's core values & Code of Conduct, and in support of the mission of the organization.

Copyright 2023 HealthStream, Inc. All Rights Reserved.

Build: 13.01.28.895.1015 | AO: 50625

High school diploma or equivalent required, may be substituted year for year with directly related experience. Minimum Work Experience

Previous customer service experience is strongly preferred.

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Knowledge of medical terminology strongly preferred.

Basic telephone skills and etiquette.

Proficiency in keyboarding and Microsoft Office products - Word and Outlook Strong interpersonal skills