Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
NONESSENTIAL FUNCTIONSParticipates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
Promotes cooperative relationships among health care teams by communicating information, responding to requests, building rapport, participating in team problem-solving methods.
Contributes to the maintenance of a safe working environment and the employee's own personal safety.
Recognizes safety hazards and takes action to maintain a safe environment for patients, staff, visitors and community.
Participates in performance improvement projects and processes.
Functions as a preceptor or an educational resource in the initial and on-going orientation of new department personnel.
FUNCTIONAL DEMANDS Populations ServedX Does not treat or care for patients.
Neonate (<30 days)
Infant (<1 year)
Early Childhood (1 year and <5 years)
Late Childhood (5 years and <13 years)
Adolescent (13 and <17 years)
Young Adult (17 to <30 years)
Middle Adult (30 years to <60 years)
Older Adult (>60 years)
Protected Health InformationType of Protected Information Accessed:
X Demographic
Clinical
X Insurance
X Financial
Complete Medical Record
Bloodborne Pathogens Exposure
While performing this job, occupational exposure is present for all employees
Physical Requirements - Physical Dexterity and Effort: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67-100%Bending/Stooping rarely, occasionally, X frequently, constantly Climbing X rarely, occasionally, frequently, constantly
Keyboard Data Entry rarely, occasionally, frequently, X constantly Kneeling X rarely, occasionally, frequently, constantly
Lifting/Moving Patients X rarely, occasionally, frequently, constantly Reaching rarely, occasionally, X frequently, constantly
Repetitive Foot/Leg Movements rarely, occasionally, X frequently, constantly
Repetitive Hand/Arm Movements rarely, occasionally, frequently, X constantly Running X rarely, occasionally, frequently, constantly
Sitting rarely, occasionally, X frequently, constantly
Squatting rarely, X occasionally, frequently, constantly Standing rarely, X occasionally, frequently, constantly Walking rarely, X occasionally, frequently, constantly
Pushing / Pulling: 0-25 lbs. rarely, X occasionally, frequently, constantly
Pushing / Pulling: 26-75 lbs. X rarely, occasionally, frequently, constantly
Pushing/Pulling: over 75 lbs. X rarely, occasionally, frequently, constantly
Lifting/Carrying (non-patient) : 0-25 lbs. rarely, X occasionally, frequently, constantly
Lifting/Carrying (non-patient) : 26-75 lbs. X rarely, occasionally, frequently, constantly
Lifting/Carrying (non-patient) : over 75 lbs. X rarely, occasionally, frequently, constantly
Visual Acuity, Hearing and Speaking: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67100%Audible Speech rarely, occasionally, frequently, X constantly Hearing Acuity rarely, occasionally, frequently, X constantly
Smelling Acuity X rarely, occasionally, frequently, constantly
Taste Discrimination X rarely, occasionally, frequently, constantly
Vision: Depth Perception rarely, occasionally, frequently, X constantly
Vision: Distinguish Color x rarely, occasionally, frequently, constantly Vision: Seeing Far rarely, occasionally, frequently, X constantly
Vision: Seeing Near rarely, occasionally, frequently, X constantly
Biological: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67-100%Biohazardous waste/ hazards X rarely, occasionally, frequently, constantly
Blood and/or bodily fluids rarely, X occasionally, frequently, constantly
Communicable diseases/pathogens rarely, X occasionally, frequently, constantly
Chemical: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67-100%Asbestos or lead X rarely, occasionally, frequently, constantly
Cytotoxic Chemicals X rarely, occasionally, frequently, constantly Dust X rarely, occasionally, frequently, constantly
Hazardous Chemicals X rarely, occasionally, frequently, constantly Gases/Vapors/Fumes X rarely, occasionally, frequently, constantly
Hazardous Medication X rarely, occasionally, frequently, constantly
Latex X rarely, occasionally, frequently, constantly
COVID-19 Risk Level
High
ORGANIZATIONAL EXPECTATIONS Service, Vision and ConductPuts patients first always.
Strives daily to give all customers, both internal and external, excellent care/service.
Performs job duties in a manner that supports WCFH's core values & Code of Conduct, and in support of the mission of the organization.
Copyright 2023 HealthStream, Inc. All Rights Reserved.
Build: 13.01.28.895.1015 | AO: 50625
High school diploma or equivalent required, may be substituted year for year with directly related experience. Minimum Work Experience
Previous customer service experience is strongly preferred.
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Knowledge of medical terminology strongly preferred.
Basic telephone skills and etiquette.
Proficiency in keyboarding and Microsoft Office products - Word and Outlook Strong interpersonal skills