SW/App/Cloud Technology Support Manager (Accenture LLP; Arlington, VA): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Arlington, VA, and the job duties are as follows:

• Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
• Drive incident, issue and outage management, investigation, and restoration.
• Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
• Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
• Operate IT production services according to Service Level Agreements (SLAs).
• Provide operational support, ensuring production systems and devices are online and available.
• Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
• Act independently to determine methods and procedures on new assignments.
• Make decisions that impact the team through regular consultation with senior management.
• Adhere to strategic direction set by senior management.

BASIC QUALIFICATIONS:

Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 4 years of experience in each of the following:

• Managing cloud and data center network infrastructures;
• Working with Local Area Network (LAN), Wide Area Network (WAN), Load Balancer, and Firewall technologies;
• Managing Cisco Nexus and IPSec technologies; and
• Maintaining, patching, and upgrading network appliances.

Must have 3 years of experience in supporting clients in the hospitality industry.

Must have 2 years of experience in managing Cisco routing and switching, load balancing/F5, Local Traffic Management (LTM), Global Traffic Management (GTM), and Software Defined Wide Area Network (SD-WAN).

Must have 1 year of experience in administrating and supporting public cloud networking.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the 'APPLY' button.

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