Description

Responsible for the deployment, field support, and help desk support of the SecureView accredited cross domain software

Job Duties

• Responsible for the operational maintenance, support and upgrades for operating systems, workstations and servers
• Under minimal supervision, performs software installations and upgrades to operating systems and layered software packages
• Acts as the SME for assessments and provides Tier 4 support for the SecureView implementation
• Develops and executes test plans for hardware/software validation and performance analysis
• Provides user familiarization training
• Performs in-depth triage and investigation of issues
• Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines 
• Develops installation, testing and other technical documentation and diagrams
• Maintains infrastructure, including all hardware and software, for SecureView implementation
• Supports customer calls

Job Requirements

Bachelor’s degree in Computer Science, Information Technology Management, Computer Engineering or a related field of study. With 5 years experience in performing IT deployments or service delivery in an end user/customer environment.

• 2 years experience in working directly with and supporting end users in an IC environment. 
• 2 years experience implementing and staffing IT deployment teams, operations, help desks and other customer support functions. 
• 2 years experience with Linux/RHEL
• 2 yearsexperience with Windows Server
• Active Certification Compliant with DoD 8570 IAT Level II or higher (i.e., CompTIA Security+ CE)
• Must possess a TS/SCI security clearance
• Ability to travel 10% to 25% for job related activities as required

Additional Requirements

• Strong written and verbal communication skills, and a working knowledge of MS Suite?Broad experience in computer and network systems security? 
• Strong analytical/problem solving skills with capability to identify solutions to unusual and complex problems? 
• Experience coordinating with a small team to troubleshoot, debug and work end user issues to resolution. 
• High level of motivation; self-starter; results driven? 
• Experience independently working with and supporting end users an in an IC environment. 
• Strong familiarity with cross-domain systems and / or virtualization?and VDI environments?(Citrix, VMWare)?preferred 
• Experience deploying IT solutions software in DOD/IC facilities CONUS and OCONUS?preferred 
• Able to design and implement both Linux and Windows systems and deployments 
• Familiar with IC and DoD IT infrastructures? 
• Knowledgeable of issues related to system installs in Intelligence community and DOD intelligence sites, including site sensitivities as well as highly demanding user and site managers.?(preferred)
• Understanding of hypervisors including Xen, VMWare and Citrix
• Strong understanding of security controls at a technical level (i.e.: NIST 8500, STIGs)
• Experience with technical troubleshooting and root cause analysis
• Ability to lift between 10-100 lbs on an occasional basis
• Experience in working directly with and supporting end users in an IC environment (preferred)
• CISSP certification (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)