Senior Medical Administrative Secretary (Northboro Medical)
Worcester, MA 
Posted 23 days ago
Job Description
Position at UMass Memorial Medical Group
Everyone Is a Caregiver.

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 221849

Title: Sr. Medical Admin Secretary

Department: Northboro Medical

Location: UMass Memorial Medical Group: 112 MAIN STREET, NORTHBOROUGH, MA

Grade: ADM6

Posting Date: November 29, 2021

Shift: Days

Status: Non-Exempt

Union: non-union

Hours: 40

Shift Length: 8

Position Summary:

Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.

Major Responsibilities:

  • May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
  • Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
  • May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
  • May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
  • Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations.
  • Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
  • Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
  • Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
  • Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department.
  • Issues and verifies patients' managed care referrals.
  • Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
  • Verifies patient's insurance coverage and eligibility.
  • Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
  • May perform on-site charge entry processes, utilizing computer-based systems.

Position Qualifications:



  • High School diploma.
  • 6-12 months additional specialized medical secretarial/medical office training.



  • 2-3 years of medical secretarial/administrative support experience.

Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Standards of Respect:

Acknowledge | Listen | Communicate | Be Responsive | Be a Team Player | Be Kind

We're striving to make respect a part of everything we do at UMass Memorial - for our patients and for each other. We're expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.

As an equal opportunity and affirmative action employer, UMMH recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible.

UMass Memorial Medical Center is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 3 years
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