Install / Service Technician - Video
Fremont, CA 
Posted 2 days ago
Job Description
    Job LocationsUS-CA-Fremont
    Install / Service Technician - Video
    Job ID2019-1987
    # of Openings1
    CategoryService & Installation

    Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

    The Install Technician - Video performs hands on monitored security camera system installations and video system takeovers, and service as needed. The Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful installs, service, and repair solutions. He/she assists Technical Project Managers with the design, installation, and service of monitored video surveillance systems as needed. Installation management assistance can include procurement, site walks, resource planning, scheduling and supervising activities that result in the successful commissioning of security systems at customer premises. System maintenance can include troubleshooting system issues, identifying the cause, procuring the needed resources, and managing/performing the repair.

    The Install Technician – Video will be expected to be the regional expert in Kastle Video system components (cameras, video gateways) as well as lead the solutions for taking over existing cameras (analog and IP) to be managed by the KastleVideo platform, or taking over existing video system managed by various third party management systems.

    • Performs system installs as needed. This includes installing cabling, cameras, encoders, converters, gateways, enclosures, racks, and other associated system equipment
    • Understands network bandwidth requirements for KastleVideo and works with the project manager and customer to establish necessary Internet bandwidth
    • Assists with system configuration and testing
    • Performs site surveys post sale, to gather information for video system designs.
    • Assists with the generation of design documents that are utilized during the video system installation and for system service
    • Assists with coordination between Kastle departments and client during implementation, effectively managing the needs and expectations of all stakeholders
    • Provides regular progress updates to all stakeholders
    • Provides training to customer on video management system
    • Provides on site system service/maintenance as needed
    • Stays up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures
    • Familiar with the operation of Windows OS
    • Familiar with installing and troubleshooting wireless networks
    • Experienced with installing and troubleshooting security cameras and video management systems
    • Familiar with functionality of switches, routers, and gateways
    • Experienced installing, maintaining, and troubleshooting copper and fiber optic IP networks
    • Works from ladders and man lifts as needed
    • Bachelors Degree
    • 3+ years of overall work experience in security and related IP video systems
    • Experience in working with third party video management systems, namely Genetec, Milestone, and Exacqvision, including any training and certifications
    • Experience with a variety of IP cameras, in particular Axis, and knowledge of how to interact with IP cameras through ONVIF standards
    • Demonstrated knowledge of the principles and processes for providing project management support
    • Mechanical aptitude and thorough knowledge of hand and power tools
    • Electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters
    • Familiar with networking principles (IP, DNS, DHCP, firewalls, VPN, cabling)
    • Knowledge of MS Windows, IP, Ethernet, and networking/routing protocols.
    • Construction experience and knowledge of structured cabling, fiber optic, and security camera systems installation.
    • Experience operating man lifts is a plus.

    Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

    *All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status or any other characteristic protected by federal or applicable state laws. Kastle Systems takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.


    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Bachelor's Degree
    Required Experience
    3+ years
    Email this Job to Yourself or a Friend
    Indicates required fields