Inside Sales and Customer Service
Milwaukee, WI 
Posted 29 days ago
Job Description
Trackside Services, Inc. seeks an experienced and energetic team member to fill the role of Inside Sales/Customer Service.  This position works closely with our management team and customers to maintain customer satisfaction as well as product quality.   The selected candidate is responsible for  the sale of equipment and parts to existing customers in the railroad industry as well as pursuing new customers both in and outside of the rail industry in addition to performing the following responsibilities:
  • place cold calls to sell service parts, conduct customer check up, anticipate future customer needs
  • recruitment of new customers both inside and outside of the railroad industry
  • assist customer supply sourcing personnel with update of pricing and part numbers within their system
  • ship customer parts orders via customer’s routing requirements
  • track customer orders for shipment verification
  • follow-up to make sure material is received and receipted for in customer based software
  • strengthen customer relations with communication and support documentation
  • track customer satisfaction/input of customer feedback, track in ERP system
  • track on-time delivery and company quality objective goals
  • input service parts orders in ERP program; email routing papers as needed to proper personnel
  • update inventory and/or inventory postings to jobs in ERP program as needed
  • print and organize job routers for orders
  • ship orders in conjunction with customer specifications
  • create electronic customer purchase order folders for documentation to be saved throughout the production process
  • other duties as assigned

Minimum Requirements

The successful candidate will have 3-5 years of prior sales experience as well as the following attributes
  •  Interpersonal Skills
  • Communication Skills
  • Attention to detail and accuracy
  • Ability to multi task
  • Excellent attendance
Hours are 7:30 a.m. to 4:00 p.m. Monday through Friday.  We offer full health, dental, LTD, life as well as Simple Plan IRA, vacation to start and holiday pay.

Starting pay is $22 to $26 per hour

Respond with cover letter and resume by August 30, 2019


Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
Required Education
Some College
Required Experience
3+ years
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