Operations Systems Analyst - Payroll
Richmond, VA US
Posted Today
Job Description
Job ID: R45105

West Creek 7 (12077), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Operations Systems Analyst - Payroll

We are hiring for a Payroll Operations Systems Analyst. Are you interested in joining a team of compensation leaders whose goal is to enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Do you want to work in a business-casual, collaborative environment where your contributions are recognized, successes are elevated and effort is rewarded? Here at Capital One we bring a data-driven approach to compensation. If you have a passion for analyzing compensation and want to be part of a winning team, then this is the job for you.

The Payroll Operations Systems Analyst will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, and downstream systems impacting payroll processing. This role will also be responsible for driving process improvement, data analysis for incident management, testing, analyzing system configuration problems, production support and "Business As Usual" (BAU) process improvement.


  • Testing and release lead for Workday releases that impact the payroll, absence, and time operations
  • Recommend and own process improvements to drive improvements in the operation including system recommendations and manual workarounds
  • Analyze data for incidents to identify impacts and make recommendations on resolution path.
  • Create and/or validate processes associated with organizational needs
  • Create or maintain tools create outside system such as excel macros that enable manual workarounds
  • Solve or improve configuration issues either from break/fix tickets for enhancement requests including testing and documentation of changes
  • Point of contact for production support for operation team in issue resolution and troubleshooting
  • Special projects and/or other responsibilities as assigned
  • Actively participate in daily huddles/ stand ups as needed
  • Maintain open communication with operations team.

Basic Qualifications:

  • Bachelor's Degree or military experience
  • At least 2 years of experience with Microsoft Excel
  • At least 1 year of experience with Visual Basic for Applications (VBA)

Preferred Qualifications:

  • Bachelor's Degree in Accounting, Statistics, Business Administration, Economics, Finance or Human Resources
  • At least 1 year of experience in Compensation, or at least 1 year of experience in Finance, or at least 1 year of experience in Analytics, or a combination of the three
  • At least 1 year of experience with SAAS configuration
  • At least 1 year experience with Business Process Management (BPM), or at least 1 year of experience with Agile or a combination of both
  • At least 1 year of experience calculating payroll from gross to net.
  • Knowledge of human resources and compensation including knowledge of relevant Federal, State, Local laws/regulations relating to compensation

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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