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  • Winning at Working: Time-Out
    by Nan S. Russell - April 23, 2019
    When young children misbehave, parents, teachers, and caregivers frequently insist on a time-out. Think how much better your workplace would be if you initiated the same approach. No, it’s not for your boss or coworkers, it’s for you. It’s hard to be amenable to reason or hear a contrary point of view when we’re stubbornly clinging to our position. It’s hard to hear a new idea when the chang...
  • Winning at Working: Working for the Right Person
    by Nan S. Russell - April 4, 2019
    “I don’t know,” a young acquaintance mused. “I’m thinking about grad school, but it’s more work than I thought to prepare for the GREs. Then, if I do all that and don’t get into the program I want, it’s a waste of time. Plus, did you know it could cost more than $40,000 to get a masters degree? I don’t want that kind of debt, plus I’ll likely never make it up in a...
  • In the Scheme of Things: The Problem with Change
    by Nan S. Russell - October 18, 2018
    It was annoying. First, a system upgrade on the platform which houses my two vintage shops was not completed in the announced timeframe. That meant I was unable to resolve customer queries received overnight. Then, my mouse stopped working. Replacing its batteries didn’t enable its ability to navigate or scroll as needed. Neither issue resolved quickly. You’ve likely gathered from my whining that the impact o...
  • Winning at Working: What Are We Busy About?
    by Nan S. Russell - September 24, 2018
    Once upon a time, a prince and princess lived in stressful palace, surrounded by a stressful village, inside a stressful land. They knew it was stressful because everyone said it was. Their parents, the king and queen, worked from sunrise to sunset hearing issues from their kingdom, weighing the requests, and appropriating the collective harvest to the people of their land. The people also worked from sunrise to sunset,...
  • In the Scheme of Things Who Are You Becoming
    by Nan S. Russell - September 21, 2018
    Her name is Mallory. At least it is for now. She’s the amateur sleuth in my new cozy mystery — or technically I should say my first cozy mystery. While I’ve written non-fiction books on leadership, trust, and self-development topics, and hope to write more, I’ve started a few mysteries over the years but never finished them. Mallory’s story might just be read by me. Who knows? But, I’m...
  • Winning at Working: Two Kinds of People
    by Nan S. Russell - July 27, 2018
    Twelve minutes before I was to speak to a large group in a hotel ballroom, I was struggling with A/V equipment. With hundreds of presentations under my belt, I’m accustomed to glitches, but no matter what I tried my presentation wouldn’t project. Hailing the meeting planner, he did his magic and within minutes an A/V tech arrived with another projector. That, too, failed and with five minutes remaining, he be...
  • Winning at Working: 3 Essential Rules of Trust
    by Nan S. Russell - April 11, 2018
    It’s a toss-up world. Sometimes what we encounter is truthful, sometimes it’s not; sometimes a picture is real, sometimes manipulated; sometimes a statement or “news” story is factual, sometimes “over-exaggerated,” fabricated, or plagiarized. In this kind of world, trust can seem naïve, gullible, and foolhardy. Of course, sometimes it is. Not everyone is trustworthy. But, the real...
  • Winning at Working: Being Present
    by Nan S. Russell - March 28, 2018
    It was a dimly lit restaurant. Still she was dressed in pink, and while I admit it’s hard to tell the gender of babies, clothing color is a reliable clue. So, it surprised me when the waitress began playing with my granddaughter, asking “How old is he?” Twenty minutes later, that same waitress served our dinners into my daughter-in-law’s lap, spilling the contents of her tray as she approached the...
  • Winning at Working: Those Crazy People
    by Nan S. Russell - November 16, 2017
    The man in front of me in the breakfast order line at the food court, in one of the busiest airports in the country, wanted a “full” cup of coffee. He kept raising his voice, yelling at the woman to “fill his cup to the top.” His words peppered with angry comments about her not giving him his “money’s worth.” His voice was loud; his attitude hostile; his words caustic. Despite ho...
  • Winning at Working: Simple Things
    by Nan S. Russell - October 27, 2017
    I still have the email. It's been years since a highly placed corporate boss, who had the reputation and approach that things were never quite good enough, sent it to me. He was long on critique and revisions; short on acknowledgement and appreciation. Anyone else reading his message would deem it ordinary. No flowery words, no glowing adjectives, no verbose flattery or deliberate feel-good rhetoric. It was written i...