Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.
Bachelor's degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree
Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
Understanding of ITIL v3 and its components.
Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery
Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.)
Expertise in Web technologies (Web Services - SOAP/REST, XML, HTML, CSS, HTTP, etc)
Expertise in developing across clients - Desktops, Mobile Apps etc
Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture
Strong analytical, problem solving, organizational and planning skills.
Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
Ability to multitask and manage time effectively amongst multiple priorities.
Ability to communicate to all levels of end users, customers, service designers and Management staff.
Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
Demonstrated writing skills for creating job aids, functional, design and configuration specifications