IT Project Coordinator I
06/01/2020- 12/31/2020
Location: South San Francisco
Special Project

Join a biotechnology company dedicated to pursuing groundbreaking science to Client and develop medicines for people with serious and life-threatening diseases.

The Client is looking for an IT resource, that is a Project coordinator with Technical skills to support Global infrastructure projects. The program aims to implement enterprise wide identity and access management solutions to replace existing solutions.

Specific Duties:

• Responsible for Project communications, task tracking with other gRED teams, attendance at meetings including some early morning calls with European based teams
• Responsible to track and follow up with impact analysis, testing, feedback consolidation, project plan preparation & implementation
• Work closely with the Global Infrastructure team, gRED IT, and gRED Informatics teams
• Responsible for Creation of documentation that follows gRED IT Project Management Methodology process, such as, Solution Architecture, Test Plan, UAT status, Test Summary Report, Deployment Plan, Operational Support Plan
• Responsible for attending and managing deployment/release meetings (occasionally over weeknights/weekends are expected)
• The person will also be responsible for participating in production support/ incident war room calls.
• The person will be responsible to represent gRED teams with Client help desk to initiate, follow up and resolve incidents related to project deployments
• The person will be responsible to work extensively with ServiceNow to manage ITSM processes and also create custom reports as required.

Skills

• 6+ years of professional IT experience running high performing environments in multiple technical and business domains.
• Good experience with Project management tools such as Jira, Smartsheet is required.
• IT service management experience is a must. ITIL certification will be an advantage.
• ServiceNow expertise in setting up ITSM processes and setting up CMDB experience is preferred.
• Implementing and supporting mission-critical production systems.
• Outstanding customer service and interpersonal & communication skills are must. Excellent organizational skills, attention to detail, and ability to prioritize tasks.
• Communicate clearly with technical and non-technical audiences, both verbally and written. Excellent English skills.
• Must be self-starter with passion for continuous self-improvement

• Experience in the pharmaceutical industry is a big plus
• Tableau experience will be an advantage along with Experience in Identity access management and understanding of security concepts such as LDAP, SSO, AD, etc.

Education:
Bachelor’s degree or equivalent work experience in computer sciences, software engineering or similar