GENERAL SUMMARY:

The Patient Access Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Director/Manager. The PA supervisor integrates the department services with the hospital's clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The PA supervisor serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.

ESSENTIAL DUTIES:

• Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.
• Serves as an on-site liaison between Beaumont Business Services and the facility.
• Maintains and promotes good customer relations with facility management, physicians and physician office staff.
• Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration, patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more
• Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements
• Informs designated Patient Financial Services Director of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.)
• Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Inform staff of relevant changes and developments in payer requirements
• Ensure quality review measurements are in place.
• Facilitates implementation and monitoring of standard policies, processes, reporting and education programs
• Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.
• Develops specific objectives, budgets, and performance standards for each area of responsibility.
• Identifies and implements process improvements to lower costs and improve services to facility customers.
• Performs staff reviews and prepares performance documents for direct reports
• Recommends appropriate number of qualified/competent staff.
• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered
• Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Education / Training: BA/BS Degree or higher in business or related field preferred
• Equivalent work experience may substitute degree requirement
• Work Experience: Hospital Patient Access experience required
• 2 years of progressively responsible patient access experience required.
• Supervisory experience preferred.