General Summary:

The TeleSitter Monitor Tech provides continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors; summons the nursing staff if the patient requires assistance; knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

Essential Duties:

• Demonstrates understanding and proficiency of the use of the AvaSys Tele sitter Software.
• Maintains visual observation at all times. Verbally redirects patient over a digital 2-way device, immediately summons the nursing staff if patient requires assistance
• Participates in hand-off in formation/behavior about assigned patients when arriving and at completion of shift.
• Provides patients with explanation as necessary but does not counsel or provide options.
• Completes written documentation of patient activity as outlined by supervisor.

Standard Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/ Training: High School diploma or equivalent required.

Work Experience: Previous customer service or direct patient care experience desired.

Other Qualifications: Able to follow detailed written and oral instructions, efficiency in multitasking, basic telephone etiquette, the ability to communicate with patients using microphone and headset. Ability to prioritize simultaneous situations.