System Administrator II Description : The System Administrator II: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance. (U//FOUO) In accordance with NSA/CSS Policy 6-34, focus on the operation and management of IA capabilities for DoD systems and networks. Ensure adequate security measures and established IA policies and procedures are applied to information systems and networks. . Specific tasks include: | - Provide support for implementation, troubleshooting and maintenance of IT systems
| - Manage the daily activities of configuration and operation of IT systems
| - Provide assistance to users in accessing and using IT systems
| - Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
| - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
| - Provide support for the escalation and communication of status to agency management and internal customers
| - Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Build, configure, monitor and maintain virtual environments
- Build, configure, monitor and maintain storage environments
| | | | Qualifications: - Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- High Level Government Clearance required
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