• Works with Operations Manager and Human Resources to develop job duties and specifications for the Resident Concierge position based on market needs and legal regulations.
  
• Participates in the interview and selection process to hire Resident Concierges.
  
• Manages the design and implementation of on-boarding new Resident Concierges
  
• Develops and conducts ongoing professional training for Resident Concierges (RCs).
  
• Works with the Site Manager to manage and monitor the work performance of RCs.
  
• Communicates quality performance to all RCs and Operation Managers quarterly.
  
• Work with Site Manager to ensure RCs perform essential job functions for their shifts.
  
• Conducts appropriate audits, surveys or studies to determine program quality, efficiency and effectiveness.
  
• Supports all Archstone policies and regulations.
  
• Consults with Operations Managers and Site Managers concerning staffing best practices.
  
• Recommends, develops and implements changes in systems and procedures to promote greater efficiency, cost savings and other benefits to the Company.
  
• Maintains the Preferred Provider network such as dry cleaning, housekeeping, etc. based on market needs.
  
• Oversees the efforts of the Team Leaders. Helps train and provide them the training tools needed for success. Conduct conference calls as needed.
  
• Resolves escalated resident concerns about Preferred Provider Services.
  
• Handles contract negotiations and renewals for preferred service providers,
  
• Works with the Marketing Department to create marketing collateral for Resident Concierge use.
  
• Works with the Operations team to create new programs and initiatives.
  
• Oversees and manages temporary companies in regional markets as needed.
  
• Ability to execute ideas so that business goals and needs for the market are met.
  
• Directly supervises associates in the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Requirements