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Custmr Telphn Spt Anlst Sr
| Company: | Lockheed Martin Company Profile | Current Opportunities (1534) |
| Job Location(s): | Statewide |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Start Date: | As soon as possible |
| Starting Salary Range: | Not Provided |
| Required Experience: | Open |
| Related Categories: | Customer Service - General, Professional and Technical, Customer Service - Call Center |
Position Description
| Req ID | 139182BR |
| Industry Job Title | Custmr Telphn Spt Anlst Sr |
| Standard Job Code/Title | E5353:Custmr Telphn Spt Anlst Sr |
| Required skills | - Excellent written and verbal communication skills. - Proven technical and analytical problem solving skills. - Highly motivated, self-starter. - Ability to consistently exercise appropriate discretion in the performance of duties related to all aspects of information technology support. - Ability to obtain and maintain an active Top Secret/Special Security Requirements clearance. |
| Specific Job Description | Provide supervision to a team responsible for providing total customer support service for all issues relating to IT and IS services for a particular customer. Provide technical assistance to users and records incidents. Independently troubleshoots and resolves complex IT issues, using all tools available. Successful candidate will ensure his or her team maintains a service perspective including an understanding of relationships, dependencies and requirements of hardware and software components and the organizations that support them. |
| Standard Job Description | Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. |
| Security Clearance | Top Secret/Special Security Requirements |
| Typical Minimums | Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 6 years of professional experience; or 4 years of professional experience with a related Masters degree. Considered career, or journey, level. |
| LMCareers Business Unit | ESS0160 IS&GS-INTELLIGENCE (S8200) |
| Business Area | Info Systems & Global Services |
| Program | P517 |
| Department | 6355024:IT Programs_OS |
| Job Class | Information Technology |
| Job Category | Experienced Professional |
| State | Virginia |
| Relocation Available | Negotiable |
| Req Type | Task Order/IDIQ |
| Direct/Indirect | Direct |
| Shift | Third |
