The Director of Revenue Cycle Customer Service leads all patient-facing aspects of Inova Health System's financial services by ensuring clients receive excellent customer service as they interact with staff throughout our Revenue Cycle. Oversees the Call Center and strategic use of technologies to support patient communication and collection efforts. Transforms the delivery of departments as a key member of a Revenue Cycle leadership team dedicated to evolving with the changing healthcare marketplace and resulting complex contracting strategies that impact our patients. Works closely with other revenue functional areas including Patient Access, Hospital and Physician Billing, Cash Posting, Reimbursement, Payer Contracting, Utilization Management, and Coding.
Job Responsibilities
Minimum Requirements
Experience - Five years of progressive leadership in customer collections, call center, or equivalent experience
Education - Bachelor's degree or eight years of equivalent experience.