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Position Summary

Reporting to the Director of Performance Sales, a Tour Associate is responsible for supporting the Director of Performance Sales and Performance Tour Specialists in both revenue generating and administrative duties. Primary responsibilities include providing excellent service support directly to Program Leaders, building long lasting relationships with these clients, and partnering with Tour Consultants throughout the sales process.

Key Responsibilities Include

• Supports Director of Performance Sales & Sales Reps
• Manages Tour Evaluations
• Works directly with clients for day-to-day customer servicing
• Manage client information in CRM and Tour Web Portal
• Monitors enrolment and Full Refund Protection sales
• Manages and disseminates to Operations all passenger count changes and final counts
• Creates and distributes Parent Letters and Parent Meeting Information
• Supports Sales Reps in Parent Meeting Presentations
• Conduct parent meetings, attend conferences, orientations, FAM trips, and conventions as needed
• Field 24 hour emergency phone calls, as needed
• Reconcile credit card expenses in Concur
• Manage timelines to meet due dates
• Review bookings and create final itinerary
• Book performance and clinics, along with any associated admissions tied to those activities.
• Provide final counts for all performance bookings and pay deposits/final payments

Please add section about where the role can be located if there are preferences or time zone needs

• Highly organized with a background in Administrative support
• Ideally a minimum of 3 years' experience in an administrative role
• Minimum 2 year college degree (or equivalent business experience) - travel or hospitality industry a plus
• Customer service focused
• Goal-focused, self-sufficient individual who takes initiative
• Responsive team player
• Exceptional work ethic
• Strong computer skills (i.e., Microsoft Word, Advanced Excel, PowerPoint). Use of a CRM system preferred.