Responsibilities

Responsible for Tagging of Legal Documents in IBM Content Manager

Serve as a POC for BU's that request Legal Hold for documents and provide required updates

Provide Support for ECM system components, or modifications to existing components

Perform tasks and assignments in support of business needs for IBM Content Manager and IBM Content Navigator

Perform required research, deployment, and configuration for existing and modified ECM systems

Present clear, organized and concise information to all audiences for effective business decisions

Must be willing to provide rotating 24x7 On Call Support

Perform other duties as assigned

Qualifications MUST HAVE

Prior working Knowledge for IBM Content Manager and IBM Content Navigator

Familiarity with Java, Javascript, CSS to help support the SME for ICN

Effective skill exercising initiative and using good judgment to make sound decisions

Effective verbal and written communication skills

Effective research, analytical, and problem-solving skills

Familiarity with DB2 Databases and query authoring

Effective Mainframe and DB2 database skills

Familiarity with ServiceNow request, incident, change, and VUL modules

Effective skill maintaining accuracy with attention to detail and meeting deadlines

Willingness to be a self-starter and eagerness to learn new technologies