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Assistant Facilities Manager
Arlington, VA
Job Description
We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
What this job involves
Assist the Facilities Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.
Major Responsibilities:
Work with Facilities Manager to oversee the delivery of maintenance and repair services.
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Interface with occupants of selected properties.
24/7 emergency call support and site attendanceisrequired
Follow established escalation procedures and incident reporting procedures
Support work order management for in house staff and vendors as necessary.
Meet or exceed site Key Performance Indicators (KPI's); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Assist in the development and management of operating and capital budgets.
Support the Regional Manager in the implementation of short and long-term projects for the client.
Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.
Oversee the appropriatemonthly/quarterly/annualreporting appropriate for the client.
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
Insurecompliance with Jones Lang LaSalle minimum audit standards.
Assist in the development and management of the detailed, zero-based annual operating budgets for each building in your territory.
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
Manage the maintenance of existing contracts.
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
Support IFM team to collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Sound like you? To apply you need to be:
The top 3-5 specific knowledge, skills and abilities (KSAs) required for job performance from job analysis and/or performance management program.
Bachelor's degree
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Computer proficiency
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
What this job involves
Assist the Facilities Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.
Major Responsibilities:
Work with Facilities Manager to oversee the delivery of maintenance and repair services.
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Interface with occupants of selected properties.
24/7 emergency call support and site attendanceisrequired
Follow established escalation procedures and incident reporting procedures
Support work order management for in house staff and vendors as necessary.
Meet or exceed site Key Performance Indicators (KPI's); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Assist in the development and management of operating and capital budgets.
Support the Regional Manager in the implementation of short and long-term projects for the client.
Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.
Oversee the appropriatemonthly/quarterly/annualreporting appropriate for the client.
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
Insurecompliance with Jones Lang LaSalle minimum audit standards.
Assist in the development and management of the detailed, zero-based annual operating budgets for each building in your territory.
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
Manage the maintenance of existing contracts.
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
Support IFM team to collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Sound like you? To apply you need to be:
The top 3-5 specific knowledge, skills and abilities (KSAs) required for job performance from job analysis and/or performance management program.
Bachelor's degree
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Computer proficiency
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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