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Federal IT Call Center Technician - Manassas, VA - TS/SCI w Full Scope Poly requ
Manassas, VA
Job Description
Federal IT Call Center Technician needed for a full-time opportunity with SOC's client to work in Manassas, VA.
Active Top Secret/SCI with Full Scope Polygraph is required!
Responsibilities
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
Active Top Secret/SCI with Full Scope Polygraph is required!
Responsibilities
- Ability to effectively communicate and answer customer inquiries.
- Provide exceptional customer service and resolutions in a time-efficient manner.
- Excellent problem-solving skills.
- Active listening and strong communication skills.
- Ability to adapt and work well in a call center environment.
- Resolve customer challenges and provide accurate and definitive information
- Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
- Integrate technical knowledge and business understanding to create solutions for customer.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Act as a consultant in service delivery business, technology, industry or specific application.
- Resolve technical and some business incidents independently.
- Mentor/assist less-experienced team members on complex incidents.
- Direct, call center experience, 2+ years.
- Fluent in English, both written and verbal.
- Technologically savvy, excellent use of systems.
- Quick learner.
- Excellent communication skills, verbal and written.
- Experience with ServiceNow, Nlyte and Jira a big plus
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
- US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
- Bachelor's degree preferred or Associate degree holder (technical field)
- 2-3+ years working experience in related fields preferred.
- High School Diploma required.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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