Member One' s mission is to help our members, employees, and communities flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services.
We are looking for a Retail Center Leader to serve members in our Lakeside Retail Center. We work in a collaborative work environment where we are motivated to redefine what the "member experience" looks like at all levels of the organization. This role will support external member experience by providing in-person financial knowledge and services to members of Member One FCU.
Benefits for you:
* Paid Time Off plan, 8 hours of paid volunteer time, YOUnity Day (paid time off to celebrate a holiday that may not fall within the federal holidays)
* Twelve weeks paid maternity leave and paid parental leave
* Up to 12 paid holidays
* 401(k) with 100 percent employer match up to the first six percent
* Tuition reimbursement
* Medical, dental, and vision insurances
* Company-paid life insurance and short-term/long-term disability plans
Job Summary: Ensures safety and soundness of the retail center's monetary instruments, while achieving strategic objectives. Responsible for maintaining a professional and positive retail center image while supporting our credit union's vision and Core Values. Ensures daily business decisions are sound, strategic and compliant with regulations governing the industry. Motivate and inspires team to achieve retail center goals. Recruit, train and retain highly motivated, service focused individuals. Ensuring exceptional member service levels are maintained while operating within budgeted resources.
JOB ACCOUNTABILITY/ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours: Monday-Friday 7:30am-6:00pm, Saturday 8:30am-1:00pm
Roanoke Valley Retail Centers (Salem, Southwest Roanoke, South Roanoke, Downtown Roanoke, Hershberger Road, Orange Avenue, Vinton, and Daleville)
Lynchburg Retail Centers (Timberlake Road, Lakeside Crossing, and Forest)
New River Valley Retail Centers (Fairlawn and Christiansburg)
Franklin County Retail Centers (Rocky Mount and Westlake)
Member One Federal Credit Union (MOFCU) is committed to the full inclusion of all qualified individuals. As part of this commitment, MOFCU will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact a member of our People Operations Team at 540-982-8811 or pops@memberonefcu.com.
Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. M/F/Disability/Covered Veteran.
REQUIRED EDUCATION/EXPERIENCE:
High School diploma or equivalent required.
Associates degree preferred.
Knowledge of bank/credit union teller operations, products, policies, procedures and services. Minimum of three years bank/credit union experience preferred.
Minimum of one year of supervisory experience required.
Excellent verbal and written communication skills.
Possess a positive attitude and a willingness to learn.
Ability to function in a multi-task environment.
Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact in a proactive manner.
Demonstrated skills in sales, coaching and problem solving.
Must possess Windows-based computer skills and a working knowledge of office equipment.
Must be available to work Saturday hours when required.