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Change Manager - Remote Information Technology
Chantilly, VA
Job Description
Remote Change Manager needed for a contract opportunity with SOC's client to work in the United States.
***US citizenship required***
Responsibilities:
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
***US citizenship required***
Responsibilities:
- Perform day-to-day management of the change management process, for example, reviewing change requests with internal teams; ensuring changes have sufficient resources assigned and are complete, reviewing planned changes with the client
- Manages the weekly CAB Review meetings
- Perform day-to-day management of the incident management process. Ensures teams are following up on their ticket queues and meeting service levels. Manages incident management review call with internal teams
- Provide analysis, guidance and measurement of our infrastructure and technology providers' performance against committed service levels.
- Collaborate with key stakeholders and program teams in compiling, analyzing and interpreting data
- Review and maintain ITSM Process and Operating Procedures
- Review policy, processes, procedures, and work instructions to identify and implement improvements
- Participate in defining, planning and justifying initiatives to develop/implement automated and nonautomated components of new or changed processes
- Understand the relationships, dependencies and impact of neighboring business functions
- Responsible for building and maintaining internal and client relationships that can be leveraged to support the achievement of business objectives.
- Works independently or as a project team member. Works on small to large, complex issues that require increased skill in multiple environments and knowledge of one or more specific products (Microsoft Sharepoint, ServiceNow, Excel)
- Provide administration support of internal Microsoft SharePoint sites
- Develop / manage ad hoc ITSM reporting requests
- Manages the security access control process for granting access to various systems in the
environment
- Bachelor's Degree in Computer Science, Information Systems or other related field
- 5+ years of IT experience in development and/or support functions in an ITIL delivery model
- 2+ years hands-on experience in ServiceNow
Required Experience/Skills - Exceptional analytical and problem-solving skills
- Ability to work independently in a remote environment
- Solid understanding of ITSM and industry best practices.
- Ability to establish a solid working relationship with Service Delivery Managers, IT Technical Subject
Matter Experts, technical staff and business leaders - Working knowledge of several processes including Configuration Management, Incident
Management, and Change management. - Ability to make recommendations for changes and improvements to tools and processes.
- Proficient skills in Microsoft Office products including MS Excel and Powerpoint
- Excellent written and oral communication skills.
- Demonstrated ability to facilitate and lead virtual meetings
- Must be able to pass the California Department of Justice and FBI background check process
Preferred Experience
ITIL V4 Foundation Certification
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
#DZFED
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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