Your Job
Guardian Glass is seeking a Quality Manager to join our team in Galax, Virginia!
In this role you will be responsible for quality assurance for products, projects, and processes within the plant. You will lead company quality initiatives that proactively identify/ head off customer dissatisfaction, reduce defects or cycle time risks through advanced planning, and use quality management principles and continual improvement.
Our Team
We are a principled based company that relies heavily on teamwork and ingenuity. We pride ourselves on being the partner of choice for our internal and external customers.
What You Will Do
- Improve customer satisfaction and reduce the cost of poor quality through increased customer responsiveness, reduced defects and claims, and reduced variability
- Interface with internal and external customers to assure quality expectations are met
- Coach others on the use of quality processes, tools, metrics, etc.
- Lead facility with root cause and corrective action process, provide timely resolutions to customer inquiries, feedback investigations, and corrective actions
- Track, monitor and report quality performance using statistical techniques
- Cooperate with the Project Manager to ensure preventative/ corrective actions are implemented
- Develop and implement advanced quality principles
- Assist department owners with supplier quality issues within the plant
- Ensure all employees are properly trained in quality procedures and SOPs
- Maintain current certification to ISO 9001:2015 Quality Standard
- Communicate effectively across business levels
- Lead a robust layered process audit (LPA) process to drive cultural change
- Ensure that all changes to process are documented, communicated, and implemented in a timely manner
Who You Are (Basic Qualifications)
- Experience working in a leadership role within a manufacturing environment
- Experience using statistical tools for data analysis
- Experience in Problem Solving using Root Cause Analysis methodologies: 5-Why, Cause Mapping, etc.
- Experience with continuous improvement process
- Excel experience including spreadsheet creation/editing, pivot tables, data entry and manipulation for the purpose of analysis
What Will Put You Ahead
- Bachelor's Degree in Engineering
- Six Sigma or SPC certification
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
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