TDB Trainer - CCO Program
About TDB:
TDB Communications is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that takes immense pride in serving our government clients with the highest service, discipline, and accountability standards. For over 25 years, TDB Communications, Inc. has placed thousands of employees in various positions across the United States.
We are looking for an experienced Trainer to join our team on-site in Chester, Virginia. The ideal candidate will train and motivate our customer service representatives to meet and exceed our client's expectations. Committed to excellence in employee development, we are dedicated to nurturing talent and empowering individuals to exceed expectations. Join us in our mission to drive success and deliver unparalleled service to our valued clients!
Job Summary:
As a CCO Trainer at TDB Communications, Inc., you will play a vital role in facilitating learning conversations and providing essential tools for success to our customer service representatives. Your empathy towards various learning styles and dedication to fostering a supportive learning environment will be integral to our team's success.
As a trainer, you will also assist with the daily functions of the training department and conduct classes for Contact Center Customer Service Representatives for both Medicare and Marketplace. You will be responsible for ensuring the smooth operation of our training department by efficiently managing various administrative tasks, facilitating engaging training sessions, and adhering to company policies and regulatory requirements.
Duties/Responsibilities:
Supervisory Responsibilities:
Required Skills:
Preferred skills in addition to Required skills:
Education and Experience:
Physical Requirements:
Screenings Requested
You may receive requests for background checks and or drug screens regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.
Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.
EEO Statement
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Federal Contractor and E-Verify compliant.