The Oncology Patient Specialist 3 provides excellent service by identifying internal/external customer needs and fulfilling customer expectations. Completes assigned activities related to complex Oncology scheduling and services within the Cancer Center while verifying and entering insurance information and authorization/referral requirements. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Contributes to a safe patient care environment while identifying, analyzing and effectively solving problems. Communicates effectively with various audiences by using the most appropriate methods for the situation.
Job Responsibilities
Additional Requirements
Experience - 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related oncology medical office experience.
Education - High School diploma or equivalent.