Bike Patrol Paramedic
Marlinton, WV  / Durbin, WV  / Hillsboro, WV  / Webster Springs, WV  / Snowshoe, WV  / Charleston, WV  / Roanoke, VA  / Elkins, WV  / Morgantown, WV ...View All
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Posted 7 days ago
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Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, and Prioritizing Purpose.

Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!

Work, Play, Get Paid and Enjoy the Perks:
  • Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
  • 401(k) plan (Available to any employee over the age of 18)
  • 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
  • 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
  • 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
  • Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face


RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders, and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

OUR VALUES

Our organizational values describe our shared beliefs...what's important to us as an organization; how we want to treat each other and our guests.

Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose

POSITION SUMMARY

Provide a safe riding environment for our guests. Provide emergency care for those riders and/or other guests at our facility who are injured, lost or in need of assistance. Patroller will be able to Ski and Bike Patrol along with providing quality first aid and advanced life support care to our guest and employees.

ESSENTIAL DUTIES

This position is responsible for the following job results.
  • Familiarize yourself with all equipment used in first aid area and be proficient in its use, maintenance, and upkeep. (ECG monitor, Dynamap, Convective Warming Device, Heartstart AED, King Airway LTS-D, etc.)
  • Keeping triage room stocked with appropriate supplies and maintaining a daily inventory of these supplies.
  • Maintain familiarity with WVOEMS Paramedic Protocols and any changes/additions made to those protocols; abide by these protocols.
  • Critical Incident stress response for guests and other employees
  • Giving directions and maps to injured guests and family members to local hospitals or area facilities.
  • Assist local EMS agencies as mutual aid care providers.
  • Assists with Quality Assurance and Training for the patrol incident forms.
  • Assists patients with WV State Paramedic Protocols by following directions of online and offline state paramedic protocols.
  • Assists incoming patients by greeting patients, triaging patients (establishing order to be transported according to level of injury)
  • Communicate specific directions for assisting EMS agencies to patient transfer areas.
  • Maintains quality of care to those with serious and/or life-threatening injuries.
  • Using training received from NSP, OEC and EMS courses to provide basic/advanced lifesaving first aid. Notifying proper personnel for advanced life support and transfer of care timely and effectively.
  • Maintain current OEC certification through attendance of an annual ski patrol refresher and payment of dues.
  • Arranges transportation (via ambulance or Patrol vehicles) for injured guests by contacting families, friends, and/or medical facilities and assisting with patrol.
  • Drive injured parties to vehicles, condos, or houses on snowshoe property.
  • Provide directions and maps to injured guests and family members to local hospitals or other appropriate medical facilities.
  • Maintain a safe work environment by following biohazard precautions and assuring other staff is doing so as well.
  • Provide a guest service function at lift terminals by assisting lift attendants and mountain guides by checking tickets and regulating riders to use the lift to its maximum efficiency.
  • Assist with guest service problems utilizing the snowshoe cares program.
  • Contributes to Team Effort by assisting other departments to accomplish related results of the Snowshoe Vision for Success
  • Maintain patrol dispatch when assigned which involves receiving calls (via telephone and/or radio) and dispatching patrollers, equipment, and adequate transportation to accident sites, and recording all incidents, both on paper, and in our computer database.
  • Assist with emergency evacuation of ski lifts using NSM lift evacuation techniques and following area managements lift evacuation plan.
  • Cleaning the patrol facility and vehicles, vacuuming, disinfecting vehicles, dining areas and patrol medical equipment as needed.

Winter Patrol
  • Assist in Outdoor Emergency Care training.
  • Informing guests of the Skiers Responsibility Act Literature, through direct communication with guests
  • Enforce skier responsibility act and helps skiers by monitoring guests to make sure that they are following the Skier Responsibility codes
  • Inspect assigned slopes by skiing, riding, or snowmobile prior to morning slope opening.
  • Prepare trails before opening to provide safe skiing conditions by marking hazards with signs, ropes and bamboo poles and checking to see that all hydrants lift towers and other man-made objects are marked with the appropriate skier awareness devices.
  • Raising, digging out, repairing, replacing, and adjusting, skier awareness devices
  • Provide continual operation check on skier transport systems by observing and reporting that all ramp conditions, stop gates, signs, are satisfactory and in the proper place.
  • Report any safety hazards, damage or excessive wear and tear on all aerial lifts and ground tows which involves having a general knowledge of the function of these machines, obtained through training and experience.
  • Scanning the slopes throughout the shift looking for hazard obstacles and/or areas of concern that may not have been present at opening, remedy any such situation as it arises or alert the patrol manager/supervisor for potential slope/trail/feature closures.
  • Provide efficient and complete closing of open trails by completing a daily sweep skiing, riding, or on a snowmobile at the end of the day, visually scanning the sides and woods for lost or injured guests, while moving ski patrol gear in such a manner not to impede grooming and snowmaking operations.
  • Have a familiarity of the Snowshoe Weather Hold Policy, and the ability to interpret a weather radar loop for the potential of inclement weather.
  • In the event of inclement weather, guests will be transported via company vehicles. The number of guests needing transport will be determined and communicated to the ski patrol manager/supervisor and dispatcher to arrange transports with snowshoe PBX.
  • Transport or arranging transport for guests at the end of the ski day back to their desired location.
  • Throughout the shift offer assistance, advice and/or directions to guests that appear to need assistance.
  • Document lift emergencies, weather hold, trail openings/closings, lost children, daily vehicle, and snowmobile check offs.
  • Build/repair and maintain slope fences, build/repair/dig out/adjust/replace skier awareness devices.
  • Handsaw/chainsaw and remove leaning or fallen trees and other woody debris that pose a potential hazard to users of ski trails.
  • Maintains a professional standard of skiing and/or riding by skiing or riding at the National Ski Patrol System's basic level.

Summer Patrol
  • Enforces rider safety by requiring the proper personal protection through direct communication with guests and employees.
  • Marking hazards with signs, flags, ropes, and bamboo poles: Completing a weekly check of trails and features in the bike park areas of the western trail system and the basin trail system.
  • Reporting any trail or feature work needed to the Bike Park trails crew.
  • Completing a daily sweep riding trails at the end of the day, visually scanning the bike trails for lost or injured guests. In the event of inclement weather, guests will be transported via company vehicle.
  • General knowledge of the hiking, biking (downhill and cross country), and adventure departments trails system for access points in case of emergencies.
  • Improving skills by taking lessons from the bike park attendants.
  • Riding at one's level of expertise. Riders should also be riding at the intermediate trail designations.
  • Assist with new trail construction, bridge building, trail maintenance, feature inspection/documentation and repair.


This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

DIRECT EXPERIENCE

Education: High school degree or equivalent
  • Current WV certified EMT-Paramedic with ACLS/ PHTLS certification.
  • During the candidate season work toward obtaining an Outdoor Emergency Care certificate. Hold a current Healthcare Provider CPR card.
  • Dues and Fees: Pay annual dues to the national ski patrol to maintain Outdoor Emergency Care certificate.
  • If applicable pay annual and semiannual fees associated with maintaining First Responder or EMT-P license. Pay annual fees for Cardiopulmonary Resuscitation refresher class.

Experience: 2 years
  • Will have to ride with manager or supervisor to evaluate skills (skiing and biking)
  • Patroller must be an intermediate to advanced downhill mountain biker and basic level skier or snowboarder.

Other Requirements:
  • Job Specific Background check
  • Maintain current Cardiopulmonary Resuscitation card.
  • Must complete the snowmobile and/or ATV (UTV) training course as well as be an approved driver on the Snowshoe Driving Program before operating a company vehicle.
  • Annual snowmobile and ATV (UTV) training refresher
  • To have and wear full face helmet, forearm pads, knee/shin pads, gloves, goggles, and riding shoes.
  • General maintenance knowledge for downhill bikes.
  • Have annual ski binding safety tests performed.

LEADERSHIP
  • Understands business complexities and assumes responsibility for driving change.
  • Leads employees or teams of employees to achieve goals.
  • Guides employees through periods of change, even during difficult times or in the face of hard business decisions
  • Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability.

ENGAGEMENT
  • Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
  • Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not.
  • Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention.
  • Demonstrates true passion for the job, the resort, and the company overall.
  • Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION
  • Communicates clearly and appropriately - both orally and in writing
  • Responds to questions or requests in a timely manner.
  • Conducts regular one-on-one and departmental meetings to ensure a good flow of information.
  • Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered.
  • All communication is down home and strives to improve upon a high level of guest service in a friendly manner.
  • Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Able to learn quickly those applications not known.

DELIVERY
  • Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall.
  • Delivers highly accurate end-work product personally and through overseeing others.
  • Able to analyze numbers and draw conclusions from statistical information.
  • Meets or exceeds financial goals, budgets, forecasts.
  • Creates successful strategies that produce results but is also willing to accept responsibility for shortfalls when appropriate.
  • Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations.

FLEXIBILITY
  • Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change.
  • Adjusts budgets and reforecasts as needed across the year based on changing business needs.
  • Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary.
  • Inspires a unified team through understanding what is required for successful, cooperative and fun team success.

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends, and holidays.

Office Environment:
  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

Mountain Environment:
  • The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
  • The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
  • Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
  • Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultraviolet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

 

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Job Summary
Company
Snowshoe Mountain Resort
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Education
High School or Equivalent
Required Experience
2+ years
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