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Supervisor Ticket Sales - Flex Year Round
Job Description
Flex Year Round
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
Flex/Year Round - Full Time. Be in the middle of it all and assist with supervising a team for on-site ticket and activity sales. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event tickets, and more. You'll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you'll be. This position qualifies for our full benefits package including insurance, 401, and many discounts across the mountain and outdoor industry!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
ESSENTIAL DUTIES
This position is responsible for the following "job results".
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
DIRECT EXPERIENCE
Education: High School or Equivalent
Experience: Resort and sales experience or one year of related work experience
LEADERSHIP
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
Flex/Year Round - Full Time. Be in the middle of it all and assist with supervising a team for on-site ticket and activity sales. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event tickets, and more. You'll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you'll be. This position qualifies for our full benefits package including insurance, 401, and many discounts across the mountain and outdoor industry!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
ESSENTIAL DUTIES
This position is responsible for the following "job results".
- Sell lift tickets, activities, and other resort products through multiple sales systems.
- Guide our guests through their vacation experience by making recommendations for products, amenities, or providing other resort information.
- Assist with staff training and provide ongoing support for sales, operations, and guest service standards.
- Be responsible for completing opening & closing procedures, including verified money drops.
- Provide exceptional guest service through knowledgeable and positive interactions with our guests.
- Maintain a welcoming atmosphere for guests, including the exterior & interior appearance of our On Mountain Sales locations.
- Assist with ensuring proper inventory & supply levels.
- Participate in and facilitate pre-shift meetings. Attend other resort or department meetings as necessary.
- Assist with scheduling and facilitating breaks.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
DIRECT EXPERIENCE
Education: High School or Equivalent
Experience: Resort and sales experience or one year of related work experience
LEADERSHIP
- Understands business complexities and assumes responsibility for driving change.
- Leads employees or teams of employees to achieve goals.
- Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability.
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
- Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not.
- Demonstrates true passion for the job, the resort, and the company overall.
- Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing.
- Responds to questions or requests in a timely manner.
DELIVERY
- Delivers highly accurate end-work product personally and through overseeing others.
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations.
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change.
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:
- Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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