We're searching for talented individuals who provide engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!

Job Description:

We are looking for System Administrators to join our technology-based program supporting a key government customer. System Administrators support multiuser computing environments and ensure the smooth operation of IT services. As a System Administrator, you will play a crucial role in troubleshooting and maintaining the customers computers, servers, and networks .

The Systems Administrator shall possess the following capabilities:

• Troubleshooting workstations and desktop applications
• Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team.
• Ensure the performance of the systems and add new users to the system.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access.
• Aid in the use of computer hardware, software, printers, installation, electronic mail, digital senders, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support IT systems including:
• Day-to-day operations
• Monitoring and problem resolution for all to the client problems.
• Provide support for communication of status to management and internal customers.
• Coordinates and implements security measures to safeguard computer databases.
• Responsible for operations related to systems management software.

Additional Requirements:

• Documenting problems and troubleshooting efforts in ticket processing database
• Provide Close Support problem identification, diagnosis, and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users.
• Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve.
• Aid concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.
• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client problems.
• Coordinate and implement security measures to safeguard computer databases.
• Responsible for delivering and setting up site hardware.
• Responsible for troubleshooting logon problems, printers.
• Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products.
• Creation of system documentation, standard operating procedures, and system guides.
• Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.
• Familiarity with Microsoft Windows desktop operating system build processes and tools.
• Troubleshoot workstations, office applications, printers, and digital senders.

Qualifications:

• Bachelor's or Master's Degree with a minimum of 6 years' experience
  

Position requires active Security Clearance with appropriate Polygraph

Headquartered in Columbia, MD, RealmOne provides advanced technology services and solutions focused on cybersecurity, intelligence collection and analysis, data science and advanced analytics, and hyper-automation to support our country's most critical national security initiatives.