Principal Technical Support Engineer - OSE Federal - Active Top Secret Clearance Required

NETSCOUT is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NETSCOUT! At NETSCOUT Systems, we have an appreciation for knowledge. If you are eager to apply your talent and drive, you will quickly discover that you can make a difference. We are looking for highly skilled individuals with the ambition it takes to achieve quality results. We are currently seeking Principal Technical Support Engineer to work in this challenging environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.

Essential Responsibilities:

• Work with customers to troubleshoot and resolve complex product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues
• Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions
• Advise customer on network management best practices using NETSCOUT product suite

Required Experience

• Active Top Security Clearance Required
• CompTIA Security+ and/or CISSP Certification required (Or Equivalent DoD 8570 Certification)
• Bachelor's Degree in computer science/Network Security or equivalent discipline
• Minimum of 5 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in Federal DOD environment preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHTC minimum)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Ability to travel up to 25%
• Project Management Certification a plus (PMP) -Server Hardware Support Certification a plus (Dell DOSD)
• VMWare Certification a plus

Location: Colorado Springs, CO

About NETSCOUT Systems, Inc.

NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) is a market leader in real-time network performance management and cybersecurity solutions for today's most demanding carrier, enterprise, and government networks. We provide real-time, pervasive visibility, and insights customers need to accelerate, and secure their digital transformation.

Our mission is protecting the global leaders of industry from the risks of disruption, allowing them to solve their most challenging network performance and security problems, ensuring the connected world runs safely and smoothly. The connected world is only as strong as the people who protect it. NETSCOUT Guardians are an elite force of trailblazers, innovators, and problem solvers who take on the responsibility of tackling the world's most pressing network challenges.

Headquartered in Westford, Massachusetts, NETSCOUT has approximately 2,300 employees and offices across the globe. NETSCOUT serves the Global 5000 enterprise community as well as government agencies and telecommunications service providers. We are looking for exceptional talent to join our team and help change the world.

Life at NETSCOUT has been built on the culture of collaboration and diversity, we want all our employees to feel appreciated and valued. These words are the life and soul of our company. We are passionate about creating an inclusive workplace.

To find out more about working for NETSCOUT see below link:

Additional Information:
The people behind our products are responsible for our company's success, and we take your career ambitions seriously. At NETSCOUT you will enjoy a competitive compensation plus a benefits package working alongside some fantastic people who care.

Our Recruitment process is designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

NETSCOUT Systems, Inc. is an EEO/Affirmative Action Employer.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the California Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful applicant in this state might be paid. It assumes that the successful candidate will be in this state or perform the position from this state. Similar positions located outside of this state will not necessarily receive the same compensation.

The salary for this position generally ranges between $85,000 to $125,000 per year. This range is an estimate based on potential employee qualification, operational needs and other consideration permitted by law. The range my vary above and below the stated amounts, as permitted by Equal Pay Transparency Rules in this state: California